Jonas Software UK

Onboarding Specialist

Squamish, BC (Owner Relations), CA

Sponsorship not specified$55k-$60kDetected 26 days ago

AzureConfluenceAccountingOnboardingCustomer SupportProblem SolvingOrganizational Skills

About the role

We are looking for an Onboarding Specialist to join our team in our office in Squamish.
Role responsibilities include ensuring the software application is delivered on time, customer training is booked on time, and customers receive an excellent start on their journey with Owner Relations.
Ensure calls/tickets are logged, prioritized and escalated appropriately

Support the process of implementing our software and integrating our client's PMS into our software application
Support the wider onboarding strategy to ensure team performance is aligning with company and client goals.
Collaborate with multiple departments and 3rd party vendors to ensure clients achieve desired outcomes, including identifying potential roadblocks, offering solutions, and providing ongoing support during the onboarding phase
Gather and analyze feedback from clients and partners to identify areas of improvement in the onboarding process and collaborate with cross-functional teams to implement necessary changes
Create and maintain onboarding process documentation
Collaborate with training and feedback on user guides, FAQs, and knowledge-base articles
Support the onboarding manager with with key projects and accounts.
You will support the onboarding process by providing exceptional customer service for new and existing clients from around the world.
Jonas Software supports over 60,000 customers in more than 30 countries.
Across our broader network, we support a global workforce of more than 30,000 employees.

5+ years of experience in onboarding, client success, implementation, project coordination, or a related role
Must be able to multi-task in a fast-paced environment and set priorities within time constraints
Ability to adjust and respond professionally to changing priorities
Ability to show initiative and self-motivation
Ability to work autonomously
Experience with Software Programs
Experience in software implementation, hospitality technology, property management systems, or SaaS onboarding is considered an asset
Analytical mind and problem-solving aptitude
Excellent communicator with the ability to build strong relationships internally and externally
Calm and confident nature
Attention to detail
Comfortable with Office 365

Experience with Software Programs - Asana, Azure, Confluence, TeamSupport, is a plus
Asana, Azure, Confluence, TeamSupport, is a plus

The expected base salary range for this role is between $55,000 to $60,000 CAD, depending on experience and qualifications
Role Type: New Role
AI Disclosure: AI may be used during the hiring process.
We are looking for an Onboarding Specialist to join our team in our office in Squamish.
You will support the onboarding process by providing exceptional customer service for new and existing clients from around the world.
Role responsibilities include ensuring the software application is delivered on time, customer training is booked on time, and customers receive an excellent start on their journey with Owner Relations.

Onboarding Specialist - Owner Relations Technology
Squamish, BC, Canada
Owner Relations Technology is an IT company that is growing fast.
We supply a unique software solution for Property Managers and Hoteliers worldwide.
We specialize in the development of robust Owner Accounting and Owner Portal software solutions for Condo Hotels, Fractional Hotels, Timeshare Resorts, HOAs, Residence Clubs, and Property Management Companies.
Our client base consists mainly of 4- and 5-star Resort hotels located throughout North America, the Caribbean, Europe, and Asia.

This listing is sourced directly from Jonas Software UK's careers page and normalized into a canonical job model.