Clariti Cloud Inc.

Technical Account Manager

US (Remote) / CANADA (Remote) · Part-time

Sponsorship not specified$75k-$90kDetected 56 days ago

Product ManagementProduct StrategySalesforceAccount ManagementCustomer SuccessCustomer SupportCommunicationOrganizational Skills

About the role

This is a high-impact, high-visibility role that sits at the heart of the Customer Experience team.
The TAM is the person customers count on when it matters most, the one who knows their environment, speaks their language, and makes things happen internally on their behalf.
This role works in close partnership with the

Own Technical Support & Delivery
Hold overall accountability for Support outcomes across your accounts, partnering closely with the Support team that owns day-to-day ticket execution.
Own escalations, stepping in when issues require senior technical judgment, broader coordination, or a stronger customer-facing presence to drive resolution.
Maintain visibility across the support queue and hold internal teams (Support, Engineering, Services) accountable to progress, intervening and coordinating when issues stall or risk breaching commitments.
Lead Technical Cadences
Establish and run recurring cadences with customer technical stakeholders (e.g., weekly or monthly support reviews, services checkpoints), and own the agenda, communication, and follow-up for each.
Facilitate structured internal sessions across Engineering, Product, Support, and Services to maintain alignment and momentum on customer commitments.
Provide technical impact assessments for releases and lead adoption planning conversations with customer technical teams.
Identify support trends, latent risks, or engagement gaps and get ahead of them, both by alerting customers and by initiating internal action
Maintain clear documentation of support history, technical objectives, and engagement plans.

If you have questions about compensation as we move through the process, we're happy to discuss further.
We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation.
Additional travel requirements specific to the role, if any, will be outlined in the job description.
have the ability to communicate courageously in a direct but respectful way
and are customer-focused by keeping the customer at the heart of decision-making.
We welcome and encourage candidates of all backgrounds to apply.

3+ years of experience supporting an Enterprise SaaS platform with complex, highly configured customer environments
Familiarity with SaaS environments and release/change management best practices.
Nice to Have
Background in government technology, permitting, or public sector SaaS
What's in it for you?🫵
Benefits depend on employment type (full-time, part-time, contract, etc).
Things to Note 📝
Strong technical fluency, with the ability to troubleshoot directly or effectively coordinate troubleshooting across teams.
Excellent communicator, clear and confident with both technical and non-technical stakeholders, in written and verbal formats.

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *

Provide accurate, consistent reporting on support health, SLA performance, and service consumption to both customers and internal leadership.
Customers always know where things stand, on open issues, upcoming changes, and the health of their engagement, because the TAM communicates proactively and consistently.
Support health is stable, measurable, and improving across assigned accounts.

keeping customers informed during escalations without over-promising, and keeping internal teams focused without losing the customer perspective.
Serve as the accountable owner for customer-facing communication on escalated or high-impact issues, ensuring customers receive timely updates, clear expectations, and proper closure.
Technical Advocacy for Customers
Own the technical communication channel between customers and internal teams: translating customer needs into clear internal requests, and translating internal updates into customer-ready communication.
Keep customers informed proactively, not just when issues arise, but ahead of changes, releases, and risks that may affect them.
and keeping customers appropriately informed throughout escalations.
Escalate effectively, providing internal stakeholders with clear context, business impact, and urgency; and keeping customers appropriately informed throughout escalations.
Communicate upcoming releases, roadmap changes, and relevant product updates to customers before they become surprises.
Customers adopt new releases confidently, supported by TAM-led communication and readiness planning.

This listing is sourced directly from Clariti Cloud Inc.'s careers page and normalized into a canonical job model.