Suvoda

Technical Consultant I

Conshohocken, Pennsylvania

Sponsorship not specifiedDetected 2 days ago

Project ManagementClinical TrialsCommunicationProblem SolvingTime ManagementPublic SpeakingOrganizational Skills

About the role

Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes, and dynamic.
Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number - or request payment from you - during the job application or interview process.
Any emails from the Suvoda recruiting team will come from a @suvoda.com email address.

Responsible for overall maintenance for the team's IRT systems, including oversight of the support process, identification and mitigation of potential issues/risks, and working with the client and other vendors to ensure success using the Suvoda IRT system
Lead implementation of system change controls for studies during maintenance phase
Manage the design of study data integration specifications between the IRT system and other eClinical solutions
Create data review plans for each of the team's IRT systems and ensure that reviews are completed on time per the plan
Create and maintain the study FAQ documents, used by the customer care team to handle support inquiries and issues
Primary escalation point for the Suvoda Customer Care team on complex support issues requiring input from the project team to resolve
Proactively identify trends in support data and determine the root cause for repeated/frequent support issues

Bachelor's degree or equivalent experience required;
1-3 years of experience;
You can learn more about these types of fraud by referring to this FTC consumer alert.
If you are based in California, we encourage you to read this important information for California residents linked here.
Create and distribute support and maintenance reports for each of the team's IRT systems to both internal Suvoda team members and the client's study teams, as required
work with the Project Manager and other team members as required to identify and implement solutions
Perform other related duties as required;

Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-criti

This listing is sourced directly from Suvoda's careers page and normalized into a canonical job model.