Linklogistics

Manager, Energy Efficiency

Fort Washington, Pennsylvania

Sponsorship not specifiedDetected 34 days ago

SalesforceCRMSalesAccountingExcelSupply ChainLogisticsResearchLeadershipCommunicationCollaborationMentoringOrganizational Skills

About the role

Link Logistics Real Estate ("Link") is a leading operator of warehouses and business parks, specializing in last-mile logistics real estate.
Established by Blackstone in 2019, the company connects consumption, technology, and the supply chain across its portfolio, which spans half a billion square feet.
The Manager, Energy Efficiency is responsible for overseeing day-to-day execution and continuous improvement of energy efficiency programs, including customer engagement and interaction supported by Salesforce back-end case management.

Responsibilities

Lead the execution and oversight of program intake, enrollment, and case management workflows, ensuring cases are accurately triaged, prioritized, and resolved in accordance with established SOPs
Develop and manage the program frameworks for customer engagement and value creation for energy efficiency/ECM projects across Link's portfolio and customer base
Lead the customer experience model and market research to align the suite of energy efficiency offerings
Manage and refine operational processes across systems such as Salesforce, Yardi, and utility billing platforms to improve data accuracy, efficiency, and visibility
Partner closely with Property Management, Utility Operations, Accounting, Technology, and external vendors to coordinate issue resolution, system transitions, and process updates
Support system migrations and enhancements (e.g., platform transitions, automation efforts, reporting improvements) by documenting requirements, testing workflows, and communicating impacts to stakeholders
Develop and maintain process documentation, training materials, and reference tools to support consistent execution and onboarding of new team members
Provide guidance, coaching, and direction to team members or cross-functional partners as processes evolve
Every day, we work to reinvent and lead our industry forward by thinking bigger and challenging the status quo.
This role serves as a key liaison between internal teams, property management, accounting, technology partners, and external vendors, while providing leadership, prioritization, and subject matter expertise to support scalable and compliant energy operations.

Requirements

Bachelor's degree in Business, Finance, Engineering, Sustainability, Operations, or a related field, or equivalent professional experience
Strong understanding of utility billing structures, lease-based cost allocation, and operational workflows in a portfolio environment
Experience working across multiple systems (e.g., CRM platforms, property management systems, billing tools) and navigating data dependencies between them
Effective communication and collaboration skills, with the ability to translate technical or operational detail for varied audiences
Demonstrated experience in energy management, utilities, property operations, or a related role. Experience engaging customers on complex energy, utility, or sustainability programs preferred.
Customer engagement and customer-facing communication skills; sales experience is a plus.
Proven ability to manage complex, detail-oriented processes while maintaining a broader operational and strategic perspective
Highly organized, self-directed, and comfortable operating in an environment with evolving processes and priorities
Proficiency in Microsoft Excel and other standard business tools; experience with Salesforce and Yardi strongly preferred

Nice to have

Demonstrated experience in energy management, utilities, property operations, or a related role.
Customer engagement and customer-facing communication skills
sales experience is a plus.
Experience with AI, M365 Copilot, and process automation a plus
Proficiency in Microsoft Excel and other standard business tools
experience with Salesforce and Yardi strongly preferred

Company info

We leverage our scale, proprietary data and insights, and foundational focus on sustainability to drive success for our customers' businesses and deliver value for our stakeholders.
We put our people, customers, and communities first and find ways to make a conscious, positive impact where we live and work.

Visa & Work Authorization

ientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristi

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