UKG
Mid-Market Customer Account Manager
United States, FL,United States · Mid
Sponsorship not specifiedDetected 8 days ago
SalesforceCommunicationPublic Speaking
About the role
- UKG is the Workforce Operating Platform that puts workforce understanding to work.
- It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge.
Responsibilities
- Develop and maintain "greenspace" heatmap and run strategic and appropriate sales campaigns to drive pipeline and ultimately bookings in assigned accounts.
- Maintain advanced working knowledge of products and capabilities, incorporating technical advances in presentations to end users.
- Build strong executive relationships (CHRO, CIO, CFO, COO, etc) across the account by leveraging your sales management team, leveraging UKG executive sponsors and leveraging in-person meetings and interactions.
- Conduct at least 1 in-person (or virtual if necessary) business review with the customer a year covering adoption, support and roadmap content.
- Collaborate with Field Marketing to invite customer and regional partners to appropriate regional events and conduct at least 2 regional events per quarter that combine Networking and UKG or Industry engagement
- Collaborate with Customer Marketing team to establish customer references and identify individuals to nominate for Insider and Exec Advisory programs as appropriate.
- Monitor account concerns through partnerships with assigned technical resources on customer needs, sentiment, challenges and adoption and partner for solutions that improve customer satisfaction and experience when necessary.
- Maintain accuracy of account Contacts and Account Sentiment in SFDC, including a Rolling 4 Quarter Pipeline in SFDC for all accounts and engage on all assigned marketing qualified leads within 24 hours of assignment
- With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched.
Requirements
- Minimum four or more years of experience in Direct Sales
Skills
- The base pay offered may vary depending on skills, experience, job-related knowledge, and work location.
Compensation
- The base salary for this position is $105,000 annually, with the opportunity to significantly increase total earnings through a performance-based incentive compensation plan.
- The plan may provide for the payment of commissions and restricted stock unit awards as part of total compensation.
- The base pay offered may vary depending on skills, experience, job-related knowledge, and work location.
- Develop and maintain Annual Account Plan and Relationship Map for each assigned account collaboratively with internal stakeholders.
Benefits
- We never stop learning.
- Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together.
- Proactively monitor health of customer account, identify risks, and collaborate on Save Plans with appropriate teams to facilitate the execution of the plan
- Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits
Company info
- Supporting our Midmarket Customers, solidify customer relationship through regular and frequent face-to-face interactions designed to drive sales growth, including attendance at industry events, trade shows and conferences that are relevant to your customer base.
- Proactively develop, utilize, and increase depth and breadth of expertise with Customer's particular industry to advise, consult and support Customers on best and next practices in utilization and expansion of services.
- Identify sales opportunities and develop sales and marketing proposals for customers on HCM, Payroll solutions and services aligned with the prospective customer's needs.
Equal opportunity
- Employer: UKG is an equal opportunity employer.
- We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
- View The EEO Know Your Rights poster UKG participates in E-Verify.
- View the E-Verify posters here.
This listing is sourced directly from UKG's careers page and normalized into a canonical job model.