onereach
Technical Account Manager
Phoenix, Arizona
Sponsorship not specifiedDetected 20 days ago
DevOpsIncident ResponseGraphic DesignProduct ManagementCustomer SuccessWiresharkVoIPResearchLeadershipCommunicationMicrosoft Teams
About the role
- Your interpersonal skills will enable you to serve as a trusted advisor to your clients and you will enjoy the level of transparency that your clients provide to you.
- In return, you will share in the success of each deployment and iteration and enjoy watching your hard work come to life in big ways.
- You will be the primary point of contact for knowledge and leadership about a client's technology environment, solution architecture, and key points of contact.
Responsibilities
- Provide senior technical leadership to OneReach.ai and Client delivery teams to implement best practice solutions and concepts, as we integrate OneReach products into client ecosystems
- Provide ongoing quality checks and reviews of solution designs to optimize performance and cost
- Partner with Customer Success Managers and delivery teams to:
- ○ drive execution of programs, management of timelines, milestones, risk mitigation activities;
- ○ develop scope, timelines, work planning;
- Partner with client Enterprise Architects to create a teaming relationship, build trust, and drive rapid outcomes
- Drive incident response and customer communications with support from Delivery Pods and Support team
- Participate in Think Tank reviews to review and approve solutions, plans; help create flight plans for delivery pods and CSMs
- Partner with Account Exec to surface new opportunities for sales and expansion
Requirements
- Experience with building, testing, deploying, and troubleshooting production technology solutions
Nice to have
- This role reports to the Chief Customer Officer
Skills
- 3-5 years of technical engineering experience in a cloud native environment
- Experience with DevOps and Continuous Improvement principles
- The ability to communicate complex technology concepts to broad audiences
- Visual communications (diagrams, etc.)
- Ability to communicate passionately and knowledgeably
- Desire to learn constantly
- Obsession with technology and AI
- Telephony and Network Architecture
- Key Competencies
- CloudWatch
- SolarWinds
Benefits
- Flexible hours
- Health benefits for you and your dependents (50%)
Company info
- You will be forged in the heat of impostor syndrome and grow your skills, knowledge, and leadership every day.
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This listing is sourced directly from onereach's careers page and normalized into a canonical job model.