canadasoccer

Manager, Donor Relations & Gift Processing / Gestionnaire, Relations avec les donateurs et traitement des dons

Toronto, Ontario · Full-time

Sponsorship not specified$60k-$80kDetected 2 days ago

TypeScriptCRMExcelCustomer SupportLeadershipCommunicationCollaborationAdaptabilityOrganizational Skills

About the role

The Manager will serve as the primary liaison for donor communications, benefit fulfillment, and stewardship initiatives, ensuring that every interaction is meaningful, timely, and tailored to the donor's interests and impact.

Support the VP, Philanthropy in cultivating and managing relationships with high-net-worth donors and key stakeholders.
Design and manage donor journeys that reflect the values and priorities of Canada Soccer and the Canada Soccer Foundation.
Deliver exceptional donor experiences at matches, tournaments, and special events, either developed internally or in partnership with marketing and/or event teams as appropriate
Serve as the primary administrator and internal expert for the donor CRM (DonorPerfect), including user support and process improvements.
Manage donor and constituent data, ensuring accuracy, integrity, completeness, and ongoing database quality through regular reviews and updates.
Produce reports, analytics, and insights on donor activity, giving trends, retention, stewardship, and engagement to support fundraising and leadership decision-making.

5+ years of experience in donor or partner relations, stewardship, or major gifts, preferably in a sport or nonprofit environment.
Strong working knowledge of fundraising best practices, donation administration, donor recognition, CRA receipting, and compliance requirements.
Experience with CRM systems (e.g., DonorPerfect), donor databases, and recurring donation/payment processing.
Proficiency in financial reconciliation, reporting, Excel, and data management.
Ability to troubleshoot and adapt to a variety of situations and environments, and with diverse stakeholders.
Travel may be required for donor engagement and event support.
Demonstrated success building and stewarding relationships with high-net-worth individuals and key stakeholders.
Highly organized and detail-oriented, with the ability to work independently, manage multiple priorities, and meet deadlines.
Excellent communication and customer service skills in English
French is considered an asset.
Key Attributes
Demonstrates flexibility and collaborates effectively with individuals across diverse functions, backgrounds, and perspectives across the organization.
Self-directed and disciplined.
Passion for sport, philanthropy, and community impact.
Working Conditions

Toronto, Ontario
Full-Time, permanent
Job Summary (Français à suivre ci-dessous)
Philanthropy is a growing business unit, which means not every process is fully built.
Donor Relations & Stewardship
Assist in the development and execution of personalized stewardship plans, ensuring alignment with donor expectations and strategic priorities.
Respond to donor inquiries with professionalism, empathy, and efficiency, ensuring satisfaction and retention.
Serve as the first point of contact for donors and the public by phone and email, responding to inquiries with warmth, accuracy, and timeliness while escalating issues as needed.

This full-time, permanent role has an annual salary range of $60,000 to $80,000, with a comprehensive benefits package.

Coordinate benefit fulfillment, including ticketing, event access, and behind-the-scenes experiences.
Ensure seamless integration of donor benefits with CRM and member portal systems.

ty for all applicants and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offe

This listing is sourced directly from canadasoccer's careers page and normalized into a canonical job model.