Savista
Eligibility Specialist
Phoenix, Arizona · Full-time
Sponsorship not specifiedDetected 30 days ago
ComplianceRecruitingHIPAAEpicCernerEHR/EMRPatient CareCommunicationOrganizational SkillsAccounts Payable
About the role
- The Eligibility Specialist I is a critical advocate for patients, helping uninsured and underinsured individuals access financial assistance for medical care.
- This role involves conducting detailed assessments, guiding patients through application processes for government and charity-funded programs and ensuring compliance with healthcare regulations.
- Work Schedule and Location: - Work Hours: Full time, 40 hours per week, hourly position.
Responsibilities
- Perform advanced follow-up work across, ensuring applications are complete and processed efficiently.
- Manage multiple patient cases independently, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications.
- Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
- Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
- Demonstrate genuine care for patients' needs and concerns, building trust and rapport.
Requirements
- Flexibility required, with shift available between Monday through Saturday from 8:00am to 7:00pm, to meet business needs.
Nice to have
- Proficiency in English and Spanish
Compensation
- Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations.
Benefits
- Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.
- Identify and assist with complex cases, including disability applications, setting up appointments, and submitting appeals, etc. as needed.
- At least 6 months of experience in a customer-facing role, preferably in healthcare or financial counseling.
- Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
- Experience in healthcare revenue cycle, financial counseling, or insurance verification.
- Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
- application process for programs such as Medicaid, Medicare, Disability, hospital charity care or unique requirements for non-traditional funding, ensuring timely submission of accurate documentation.
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