Outreach
Manager, Customer Operations (Revenue Operations)
United States · Full-time
Sponsorship not specified$120k-$155kDetected 1 day ago
DatabricksAgentic AISalesforceSalesAccount ManagementForecastingSAPCustomer SuccessCadenceLeadershipCommunication
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About the role
- This is a builder's role at the center of how the team puts AI to work.
- Analyze positive and negative trends utilizing data from customers, individuals and systems to provide data interpretation
Responsibilities
- You will run the customer lifecycle operations across onboarding, adoption, renewal, and expansion, and own renewal forecasting that gives the business a clear read on the book.
- You will lead a team, partner closely with Customer Success leadership, and own the data and programs that prove the work is driving real revenue.
- Process design - with an eye to efficiency; design new and adjust existing customer-centric processes and outcomes in support of continuous improvement
- Support organizational Change by rolling out new processes and systems and supervise adoption, both internally and externally to ensure consistency
- Leveraging data to identify gaps, assess goals and targets, produce gap analysis and promote process & design
- Use AI to drive retention and expansion.
- Design and run AI and agentic workflows, including Claude-based workflows, that catch churn risk early, spot expansion signals, and act on them.
- Own the customer lifecycle programs across onboarding, adoption, renewal, and growth, and make them measurably better over time.
- Partner with Customer Success, Product, and Revenue leadership to turn insight into pipeline.
- Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives.
Requirements
- 5+ years of experience in Customer Success or Account Management
- 5+ years of experience in Customer Operations, or Revenue Operations, with at least 2 years people leadership experience
- You have shipped something, not just talked about it.
- Prior customer-facing experience with complex software, and fluency with tools like Salesforce and Outreach.
- Bachelor's degree or equivalent experience.
Compensation
- $120k-$155k
Benefits
- Flexible time off
- Generous medical, dental, and vision coverage for full-time employees and their dependents
- A parental leave program that includes options for a paid night nurse, and a gradual return to work
- Infertility/ assisted reproductive services benefit
- All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
- Turn customer data into action through health scoring, early-warning signals, and the metrics that show what is working.
Company info
- About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams.
- We are open to remote within the U.S.
- This role owns post-sales operations and the programs that drive retention and growth of existing and new customers.
- Build and support the digital and tech-touch strategy that drives adoption and engagement across the customers you cannot reach one to one.
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from Outreach's careers page and normalized into a canonical job model.