SK hynix America
Staff Engineer, DRAM Field Application
San Jose, CA · Staff+ · Full-time
Work authorization required$10k-$15kDetected 2 days ago
Machine LearningProduct ManagementProduct StrategyCustomer SupportElectrical EngineeringCommunicationCollaboration
About the role
- The DRAM Field Application Engineer will lead customer‑facing technical engagements and serve as a senior technical and strategic interface between key customers, contract manufacturers, and headquarters.
- This role is responsible for driving design wins, managing complex customer programs, and ensuring the successful adoption, qualification, and lifecycle management of DRAM products.
Responsibilities
- Own customer product lifecycle management, including product roadmap communication, PCN/EOL management, and technical documentation support
- Manage customer product quality, acting as the escalation point for RMA, failure analysis, and corrective action activities in collaboration with HQ QA teams
- Build and maintain strong customer relationships through regular technical and program reviews, ensuring high levels of customer satisfaction
- Collaborate cross‑functionally with HQ R&D, Product Planning, Quality, Sales, and Operations teams to align customer needs with product and technology strategies
Requirements
- Bachelor's degree in Electrical Engineering, Computer Engineering, or a related technical field
- 10-15 years of experience in Field Application Engineering, customer technical support, or semiconductor/memory‑related roles
- Strong working knowledge of DRAM products, memory architecture, and DRAM operation principles
- Proven experience managing complex customer qualifications, system‑level debugging, and technical issue resolution
- Excellent analytical, problem‑solving, and decision‑making skills
- Strong communication skills with the ability to explain complex technical concepts to customers and internal stakeholders
Nice to have
- Master's degree in a relevant technical field
- Extensive experience in the semiconductor industry, preferably DRAM or memory products
- Hands‑on experience with DRAM quality management, reliability, and failure analysis processes
- Experience leading major customer accounts or strategic programs
- Strong presentation and documentation skills
- Fluent bilingual communication in English and Korean, with experience working in global, customer‑facing environments
- Authorized to work in the US
Skills
- About SK hynix America
Compensation
- Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets.
- Pay within the provided range varies by work location and may also depend on job-related skills and experience.
- Your Recruiter can share more about the specific salary range for the job location during the hiring process.
- $140,000 - $180,000 USD
Benefits
- Top Tier health insurance at no employee cost
- Paid day offs: PTO + Company Holidays + Happy Fridays
- Paid Parental Leave Program
- Educational reimbursement up to $10,000 per year
- We're not just adapting to technological change - we're driving it, with significant investments in artificial intelligence, machine learning, and eco-friendly solutions and operational practices.
Company info
- Serve as the primary senior technical interface for key customers, providing expert guidance on DRAM products, system integration, and issue resolution
- Identify customers' current and future technical and product requirements and drive design wins through product evaluation, sampling, and qualification
- Lead new product introductions (NPI), including qualification planning, sample planning, and coordination with customers, contract manufacturers, and HQ teams
- At SK hynix America, we're at the forefront of semiconductor innovation, developing advanced memory solutions that power everything from smartphones to data centers.
- We're looking for innovative minds to join our mission of shaping the future of technology.
- At SK hynix America, you'll be part of a team that's pioneering breakthrough memory solutions while maintaining a strong commitment to sustainability.
Equal opportunity
- SKHYA is an Equal Employment Opportunity Employer.
- We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race, sex, pregnancy, sexual orientation, religion, age, gender identity, national origin, color, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
- Compensation:
- Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets.
Visa & Work Authorization
- Authorized to work in the US
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