uca

Technical Support Specialist – Tier II

Salt Lake City, Utah · Mid · Full-time

Sponsorship not specified$30k-$43kDetected 20 days ago

Incident ResponseExcelCustomer SupportCommunicationCritical Thinking

About the role

Most candidates can expect an offer near the midpoint ($35-$36/hr), depending on qualifications and experience.
Receive, diagnose, prioritize, and resolve user issues reported through the help desk or ticketing system.
Program, align, and update firmware on multiple brands of P25 radios.

Title: Technical Support Specialist -
The Technical Support Specialist II performs working-level technical support for the Utah Communications Authority's statewide public safety communications environment, including radio infrastructure, subscriber radio, computing systems, network infrastructure, and technology supporting the statewide public safety radio network and associated mission-critical systems.
The incumbent is responsible for receiving, diagnosing, tracking, and resolving technical support tickets submitted to UCA, ensuring timely response and resolution consistent with public safety operational priorities.

Required Experience, Knowledge, Skills, and Abilities
7+ years of Tier 2 Customer Service & Ticket Resolution or 15+ years of Tier 1 Customer Service or equivalent technical degree and experience.
Critical thinking and logical troubleshooting ability Problem sensitivity and early detection of system issues Ability to evaluate solution options and recommend appropriate actions Training & Instruction
Knowledge of instructional methods and training approaches Ability to provide individual or group instruction effectively Supplemental Information
Travel may be required throughout Utah for troubleshooting resolutions.
Further, your answers to the questions on this application must be supported by your work history
Further, your answers to the questions on this application must be supported by your work history; otherwise, you may not receive credit.

Most candidates can expect an offer near the midpoint ($35-$36/hr), depending on qualifications and experience.
$29.73-$42.91/hr.
Because UCA operates systems supporting emergency responders across Utah, this position contributes to maintaining high availability, operational reliability, and rapid restoration of service for mission-critical communications systems.
Provide customer service by telephone, electronically, and in writing to UCA employees, partner agencies, and authorized system users.
Receive, diagnose, prioritize, and resolve user issues reported through the help desk or ticketing system.
Document troubleshooting steps, corrective actions, and final resolution in support systems.

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s):

This listing is sourced directly from uca's careers page and normalized into a canonical job model.