Arch Capital Group Ltd.
Customer Service Representative
Omaha, NE United States of America
Sponsorship not specifiedDetected 22 days ago
ProcurementRecruitingCustomer SupportResearchCommunicationCollaborationProblem SolvingAdaptability
About the role
- Responds to claims calls and correspondence from brokers, insured and non-insured claimants and vendors.
Responsibilities
- Adheres to World Class Customer Service Standards and documents all customer interactions in the call center management technology application.
- Performs necessary duties to resolve or satisfy all first-level inquiries or advance to supervisory level where applicable.
- Manages individual workflow, productivity and quality to meet and exceed team/individual goals and service level agreements.
- Provides back-up to the Document Indexers for unidentified mail/correspondence and download documents.
Nice to have
- 2 to 3 Plus years of experience in Customer Service
Compensation
- Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 2
Benefits
- Education and Experience
- some college or insurance related education preferred.
Visa & Work Authorization
- Simply create an account and opt in to receive emails when we have job openings that meet your criteria.
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This listing is sourced directly from Arch Capital Group Ltd.'s careers page and normalized into a canonical job model.