JPMorgan Chase & Co.
Home Lending - Collateral Valuations Provider Quality Leader
Jacksonville, FL, United States
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About the role
- You will also help us continuously improve how we operate by using data, structured routines, and strong vendor governance.
Responsibilities
- You will help us maintain an audit-ready controlled environment by keeping procedures current, documenting processes, and communicating changes clearly to partners.
- Monitor key performance indicators and lead structured performance routines and provider communications to drive continuous improvement
- Recommend and implement process changes and provider allocation strategies to improve outcomes
- Track remediation items, perform root-cause analysis, and drive sustainable corrective actions
- Maintain an audit-ready controlled environment aligned to legal, regulatory, agency, and state requirements and JPMorganChase policy
- Lead and develop teams by setting expectations, coaching performance, and reinforcing consistent procedures and operating rhythm
Requirements
- Knowledge of appraisal standards and applicable appraisal laws and regulations
- Knowledge of residential valuation requirements from government-sponsored enterprises and the Federal Housing Administration
- Ability to analyze performance and quality data and translate findings into actionable improvements
- Ability to prioritize multiple workstreams in a fast-paced, high-production environment
Nice to have
- Oversee residential valuation providers to ensure performance meets firm standards for quality, compliance, and turnaround time
- Serve as the senior escalation point for provider issues and internal stakeholder concerns, ensuring timely resolution and clear communication
- Oversee the intake, investigation, and resolution of appraisal independence concerns
- Oversee required state submissions to support Truth in Lending Act and related requirements
- Bachelor's degree or equivalent work experience
- 5 years of people leadership experience (performance management, coaching, and metrics-driven management)
- 5 years of vendor or provider management experience supporting residential valuation products (for example, appraisal suppliers and appraisal management companies)
Skills
- Strong written and verbal communication skills, including executive-ready escalation updates
Compensation
- Conduct provider management reviews and perform annual audits of appraisal management companies
Benefits
- Lead provider sourcing activities, including requests for information and requests for proposals, to maintain strong coverage and performance
This listing is sourced directly from JPMorgan Chase & Co.'s careers page and normalized into a canonical job model.