Tomra
Customer Support Manager - Americas
Portland, OR, United States
Sponsorship not specified$25k-$50kDetected 23 days ago
CRMForecastingSupply ChainERPCustomer SupportCadenceFood Safety
About the role
- TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries.
- Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.
- We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo.
Responsibilities
- As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service Excellence.
- Lead end-to-end service operations across the Americas, from first contact to resolution
- Partner across Field Service, Technical Experts, Supply Chain, Engineering, Product, Sales, Digital, and global teams to improve end-to-end performance
- Own budget delivery, forecasting, and short, medium and long-term priorities aligned to our service strategy
Requirements
- 8+ years of experience in customer service, technical support, or service operations, including 5+ years leading teams
- Experience using CRM or ERP data to run service operations including cases, escalations, dashboards, and KPIs
- Experience leading or supporting CRM or ERP implementations and adoption in service workflows
Compensation
- Microsoft Dynamics 365 experience and deeper implementation capability during the IFS transition
Benefits
- Comprehensive medical, dental, and vision plans with 100% employee premium coverage
- 31 days of PTO annually (vacation, sick, and holidays), increasing with tenure
- 8 weeks of fully paid parental leave for eligible employees
- Up to 4 days of paid bereavement leave to support employees during personal loss
Company info
- At TOMRA, we want people to innovate, show passion in their work and be responsible.
- We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
- Your mission is to deliver a consistent, high-quality customer experience across every support touchpoint while improving operational performance, technical quality, and service outcomes.
- Lead a critical CRM transition from IFS to Microsoft Dynamics 365 while keeping workflows stable and customers informed
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
This listing is sourced directly from Tomra's careers page and normalized into a canonical job model.