Windfall

Manager, Commercial Customer Success

San Francisco

Sponsorship not specified$155k-$219kDetected 117 days ago

Machine LearningHubSpotSalesforceForecastingCustomer SuccessLeadershipCommunicationPublic SpeakingOrganizational Skills

About the role

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Powered by best-in-class machine learning and artificial intelligence, Windfall activates insights into workflows that engage the right people for each respective organization.
More than 1,500 data-driven organizations use Windfall to power their business.

Train, develop, and mentor a team of 5 Customer Success Managers
Coach the team to develop and execute a comprehensive Account Growth Strategy (e.g., land-and-expand strategies, value mapping) to significantly increase usage, adoption, and ultimately, lifetime value and revenue.
Lead Executive Business Reviews (EBRs) with client C-level/SVP sponsors, focused on quantifiable Return on Investment (ROI), realized business value, and alignment on future strategic objectives
Coach the team to proactively manage relationships within customer's teams, including multi-threading across departments and levels, and adapting to customer team hires and departures
Develop internal playbooks and customer-facing content, including best practices guides and thought leadership pieces
Develop and implement efficient processes to enhance customer engagement and satisfaction
Partner with other Windfall departments on internal enablement, webinars, and internal or customer-facing documentation
Lead efforts to validate and enhance the effectiveness of Windfall's offerings through product feature requests, feedback and discussions
As a Manager of Commercial Customer Success, you will lead a team of Customer Success Managers (CSMs) focused on scaling the Commercial vertical within our business.
You will manage and grow a team and build systems and processes to help scale the customer success organization at Windfall in the years to come.

At least 8 years of experience in analytical, customer-facing roles (e.g., customer success, consulting, solution consulting, implementations, growth strategy), with a minimum of 3 years leading Customer Success teams
Experience with CRMs (e.g. Salesforce or Hubspot)

About Windfall Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights.
By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes.
More than 1,500 data-driven organizations use Windfall to power their business.
For more information, please visit www.windfall.com.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We may use AI tools to assist parts of the hiring process, such as reviewing applications or analyzing resumes.

(1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win When Our Customers Win; and (5) Act with integrity and trust.
Coach the team to deliver value for our customers by enabling them to use Windfall's solution to meet their business objectives
Lead strategic initiatives and influence the Customer Success roadmap by synthesizing the needs of our nonprofit customers and translating them into actionable organizational improvements.
We're on a mission to change how organizations perceive and use people data.

Demonstrated success with navigating large organizations, driving adoption and expansion, and cultivating executive relationships/sponsorship

This listing is sourced directly from Windfall's careers page and normalized into a canonical job model.