Attn
Community Manager
Los Angeles, CA or New York, NY
Sponsorship not specified$95k-$115kDetected 36 days ago
ComplianceAccount ManagementHIPAALeadershipCommunication
About the role
- We accelerate growth for brands, putting them at the center of culture so they become the center of attention.
- You prove that a regulated brand can still be a cultural leader; you're as comfortable navigating data privacy and sensitive disclosures as you are centering the brand in internet culture, trends, and daily conversations.
Responsibilities
- Manage a large community (e.g., 1,000+ social media users) within a social platform.
- Set and maintain the vibes of the community, helping members form connections and collaborate.
- Maintain high energy and facilitate participation across diverse audiences.
- implement rapid mitigation, documentation, and escalation processes.
- Act as the primary liaison between the organization, the community, client teams, and internal legal/compliance partners
- Monitor community platforms for potential compliance breaches, misinformation, or liability risks; implement rapid mitigation, documentation, and escalation processes.
- Act as the primary liaison between the organization, the community, client teams, and internal legal/compliance partners; translate complex business objectives and legal requirements into safe, compliant engagement strategies.
- Design and execute long-term community programs (e.g., user forums, advisory boards, advocacy groups) that deliver value and remain within industry guidelines.
- Continuously develop and improve procedures that lead to more strategic plans and/or workflow improvements.
- Collaborate with Account Management and Media Operations on case studies for campaigns, trends, or overall partnerships; assist in creating content and compliance reports.
Requirements
- you're as comfortable navigating data privacy and sensitive disclosures as you are centering the brand in internet culture, trends, and daily conversations.
- Equal parts charismatic storyteller (think "Most Friendly" on-camera energy) and protective brand guardian, you are the essential bridge that allows us to engage authentically.
- 3-5+ years of experience in community management, public relations, or digital strategy, ideally within a heavily regulated sector
- experience establishing and growing virtual communities.
- Experience working with creator programs.
- familiarity with industry-specific regulations (e.g., HIPAA, FINRA) and UGC moderation best practices.
- Strong ability to foresee potential PR and legal pitfalls
- Ability to anticipate messaging needs, be proactive, and meet fast deadlines.
- Ability to understand cultural issues and explain them verbally and in writing across different styles
- Strong interpersonal skills and the ability to effectively interact with individuals across all levels, backgrounds, lived experiences, and perspectives.
- Deep understanding of relevant compliance standards, data privacy laws (e.g., GDPR, CCPA), and disclosure requirements
- exercises sound independent judgment under pressure and during crisis or escalation scenarios.
- Exceptional verbal and written communication skills
- able to distill complex, highly technical, or legal concepts into engaging, accessible community language.
- able to identify audience-specific trends, threats, and opportunities on social platforms.
- Passion for great storytelling as it relates to Gen Z and Millennial audiences.
Nice to have
- Bachelor's degree in Communications, Marketing, Public Relations, Business Administration, or a related field preferred.
Compensation
- This position has an estimated annual salary range of $95,000-$115,000.
- Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors.
- We welcome direct conversations with each candidate about compensation in all of our initial calls.
- Candidates can be based in Los Angeles or New York. This is a hybrid role with 3 days expected to be on-site in one of our hubs.
- Our Commitment to Inclusion & Diversity:
- All applications will receive consideration for employment without regard to legally protected characteristics.
Benefits
- Develop clear educational materials, house rules, and community guidelines; establish a transparent environment where members understand boundaries, privacy expectations, and disclosure requirements.
- Track engagement metrics and community health; partner with Media Operations and Legal to measure impact, inform risk posture, and optimize strategies and workflows.
- We are a diverse group of entrepreneurial spirits, creative minds and makers and we're lucky enough to work with some of the world's most innovative brands and culturally connected brands.
Company info
- We're a full-service creative shop born out of ATTN:'s purpose-driven mission to bring attention to the things that matter. We exist to build brands for the attention era. We accelerate growth for brands, putting them at the center of culture so they become the center of attention. We are a diverse group of entrepreneurial spirits, creative minds and makers and we're lucky enough to work with some of the world's most innovative brands and culturally connected brands.
- What We Are Looking For:
- As a Community Manager in a highly regulated sector like healthcare, finance, or legal tech, you hold a vital role in shaping how our brand connects online. Reporting to the Strategy Director, your mission is to build a thriving community from the ground up by establishing deep trust, swiftly addressing audience issues, and ensuring absolute alignment with strict regulatory compliance. You prove that a regulated brand can still be a cultural leader
- you're as comfortable navigating data privacy and sensitive disclosures as you are centering the brand in internet culture, trends, and daily conversations. Equal parts charismatic storyteller (think "Most Friendly" on-camera energy) and protective brand guardian, you are the essential bridge that allows us to engage authentically.
- We're a full-service creative shop born out of ATTN:'s purpose-driven mission to bring attention to the things that matter.
- As a Community Manager in a highly regulated sector like healthcare, finance, or legal tech, you hold a vital role in shaping how our brand connects online.
- Reporting to the Strategy Director, your mission is to build a thriving community from the ground up by establishing deep trust, swiftly addressing audience issues, and ensuring absolute alignment with strict regulatory compliance.
- Community Leadership and Hosting
Equal opportunity
- is committed to building and fostering a workplace of diversity and employee inclusion.
- All applications will receive consideration for employment without regard to legally protected characteristics.
- does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law.
- As an Equal Opportunity Employer, ATTN: is committed to building and fostering a workplace of diversity and employee inclusion.
Visa & Work Authorization
- or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law
This listing is sourced directly from Attn's careers page and normalized into a canonical job model.