January

Senior Product Manager

New York City · Senior

Sponsorship not specifiedDetected 41 days ago

SwiftSQLMachine LearningLLMsA/B TestingProduct ManagementProduct StrategyOutbound SalesCommunicationCollaboration

About the role

Defining the omni-channel outbound engagement strategy by determining the optimal mix of channels, timing, and sequencing for different consumer segments powered by Machine Learning.
Owning our communications platform roadmap so it scales with volume and complexity-balancing near-term campaign needs with longer-term investments that reduce technical debt, deprecate legacy systems, and embed observability everywhere
Iteration Speed - You diagnose challenges quickly, make informed decisions, and take swift action.

As Senior Product Manager for Consumer Engagement, you will own how January reaches consumers-transforming static, one-size-fits-all outreach into a dynamic, personalized engagement system that drives action.
You'll build the experimentation infrastructure, template management systems, and channel orchestration that enable intelligent personalization at scale.
Partnering with Analytics to wire feedback loops that make personalization models smarter over time-optimizing beyond vanity metrics to the actions that drive recoveries
Genuine Collaboration - You build trust with Engineering, Analytics, Design, Compliance, and Operations.
You communicate trade-offs early and drive decisions without authority.
You keep executives and team leads informed and leverage their insights to shape future plans.
Customer Obsession - You develop deep empathy for consumer circumstances, motivations, and barriers.
You use data to prioritize, measure impact, and guide decisions-not validate intuition.

Minimum of 6+ years of product management experience with clear, measurable growth outcomes
You know that clarity scales and that a well-written doc often accomplishes more than an hour-long meeting.
Led growth programs at scale-owned the strategy, execution, and iteration
Hands-on experimentation: shipped and iterated on 10+ A/B tests that moved action-based metrics (not just opens or CTR)
Evidence of segmentation and personalization improving conversion or recovery-like outcomes (pay, schedule, enroll, complete, authenticate)
Strong analytics fluency: SQL comfort, cohorting, lift decomposition, sample sizing, statistical power
Partnered with Compliance and Operations in regulated contexts without sacrificing speed-co-designed constraints rather than treating compliance as a blocker
Platform thinking: reduced drag by leveraging automation, building internal tools, or deprecating legacy systems-can articulate "what we stopped doing" to unlock velocity
Worked with ML and LLM-driven products to build personalization at scale

Startup growth phase experience (Series A-C) plus some scale exposure
Built or extended a communications platform, templating system, or rate-limited channel orchestration
Before/after metrics for a program you owned end-to-end, with clear evidence of business impact
Collaborative Ownership beats Fiefdoms.
You step into gaps without being asked.
You seek to bring in the right people.
Speed beats perfection.
You make decisions with incomplete information, iterate quickly, and course-correct based on what you learn.

Excellent communication skills-able to articulate complex strategies in a clear, concise way for both technical and non-technical audiences
Thrives in a fast-paced environment and is motivated by solving complex problems with innovative solutions

As a New York City-based company, we are dedicated to transparent, fair, and equitable compensation practices that reflect our commitment to fostering an environment where all team members are valued and supported.

Leveraging Machine Learning and LLMs to build intelligent personalization that understands consumer context, predicts optimal engagement strategies, and continuously learns from outcomes
You hold yourself and others to high standards while continuously learning and improving.
Vision & Strategy - You develop a long-term vision for your product area, drive consensus, rally stakeholders, and evangelize it across the organization.

This listing is sourced directly from January's careers page and normalized into a canonical job model.