Discover Financial

Senior Associate- Corporate Functions/End User Support Specialist

McLean, VA, USA · Senior · Part-time

No sponsorship$89k-$101kDetected 16 days ago

Customer SupportLeadershipCommunicationProblem Solving

About the role

This position will be responsible for researching issues and going above and beyond to provide solutions.
Lastly, they will also provide various reports to system administrators and leadership on trends and satisfaction.
The minimum and maximum full-time annual salaries for this role are listed below, by location.

This position will be responsible for researching issues and going above and beyond to provide solutions. They will interface with a variety of learners through multiple support channels (e.g., Slack, ServiceNow).
Additionally, they will maintain a question and answer dataset for our automated bot to keep the most commonly asked questions readily available without the need for human intervention.
An agile operator who excels at balancing complex, concurrent initiatives, ensuring each receives the strategic attention needed to reach completion and deliver measurable results.
A cross-functional collaborator who leverages rigorous process documentation and management to drive operational excellence, adept at translating complex organizational needs into collaborative, high-impact solutions.
A proactive team player with a proven ability to collaborate with various levels in an organization.
They will interface with a variety of learners through multiple support channels (e.g., Slack, ServiceNow).
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Bachelors Degree
The Ideal Candidate Will Be:
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

A customer-focused professional with a genuine passion for delivering an exceptional learner experience.
At least 1 year of LMS Administration experience for a corporate organization with over 15,000 learners
Experience with Docebo LMS or other LMS platform
Experience with Google Suite, Slack, ServiceNow, and Zoom
Strong written and verbal communications
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $88,800 - $101,300 for Sr.

The minimum and maximum full-time annual salaries for this role are listed below, by location.

Learning Associate
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
The End User Support Specialist will be responsible for assisting learners across the organization with a variety of questions related to their learning platforms and experiences.
They will provide creative problem-solving, technical support, and trouble-shooting to help resolve technical issues within learning technologies.

equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

This listing is sourced directly from Discover Financial's careers page and normalized into a canonical job model.