pmtbox
Customer Success Manager
Orem, UT
Sponsorship not specifiedDetected 63 days ago
Account ManagementCustomer SuccessLeadershipCommunicationProblem Solving
About the role
- We're a VC-backed fintech with over 1,000 active clients, a small high-performing team, and big ambitions.
- This is not a traditional "renewals and check-ins" customer success role.
- This role sits at the intersection of relationship management, operational problem-solving, communication, and customer advocacy.
Responsibilities
- We're making payments the most powerful tool in commerce-come build with us.
- Most customer success job descriptions read like a checklist of account management tasks and support tickets.
- At pmtbox ("Payment Box"), we're building a fintech platform that helps businesses intelligently manage payments-related risk, fraud, chargebacks, card declines, and related operational workflows.
- If you want to help create what comes next, we'd love to meet you.
Company info
- We're looking for a Customer Success Manager who wants to help build, not just manage, a world-class customer experience.
- You'll work closely with Founders and Leadership, Operations, Engineering, Sales, and enterprise customers.
- We're looking for people who are energized by that environment rather than frustrated by it.
This listing is sourced directly from pmtbox's careers page and normalized into a canonical job model.