EliseAI

Product Operations, Senior Associate

New York City · Senior

Sponsorship not specified$110k-$175kDetected 168 days ago

SQLDatadogRESTAgentic AIAccessibilityCustomer SuccessCommunicationCollaboration

About the role

EliseAI is rapidly expanding into new product lines serving large, sophisticated customers, and we are investing heavily in how those products are built, launched, and scaled.
This position offers meaningful ownership over execution, quality, and iteration speed as we scale a fast-growing business line.
Use SQL and internal tools to analyze product usage, adoption, and workflow health

Drive cross-functional collaboration with Implementation, Customer Success, Engineering, and Product teams to drive pilot execution from planning through to delivery and evaluation.
Develop, implement, and monitor comprehensive project plans, ensuring all key deliverables are met while providing transparent updates on challenges, risks, and project status
Evaluate project progress continuously, integrating client feedback to inform and drive process improvements and enhancements
Own enterprise implementation readiness, including migrations, permissions, templates, and configurations
Lead post-launch follow-through to ensure issues are identified, resolved, and learned from
Own feedback loop conversations, synthesizing data across multiple channels such as call snippets, Datadog, support tickets, surveys, and more-acting as the Voice of the Customer to drive short- and long-term improvements
Build and scale product operations processes, including monitoring, issue resolution, and ongoing support operations
Move at rocket speed, build something massive.
We're scaling fast, solving real client problems with precision and ambition. Here, you own your impact
We hire the best, expect the best, and give you the masterclass of your career. It's hard, it's intense, and it's the most rewarding work you'll ever do. If you're hungry, driven, and ready to build something massive, climb aboard.

2-4 years of experience in product operations, management consulting, banking, or related operational roles in high-growth tech companies
Deep analytical experience, SQL proficiency
It's not often that you can get in on the ground floor of a funded (unicorn https://www.eliseai.com/blog/eliseai-raises-250m-series-e!) startup that's scaling so fast.

In addition to the growth and impact you'll have at EliseAI, we offer competitive salaries along with the following benefits:
Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
Unlimited vacation and paid holidays
EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package.
Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

This listing is sourced directly from EliseAI's careers page and normalized into a canonical job model.