Justworks

Justworks

Director, Customer Onboarding

New York, New York · Director

Sponsorship not specified$166k-$214kDetected 6 days ago
OKRsSalesAccount ManagementOnboardingCustomer SuccessCustomer SupportLeadershipCollaborationMentoringAdaptability

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odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 3 green-card filings in this occupation, 100% were for a worker who already held the job.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • We work hard and care about our most prized asset - our people.
  • We're helping businesses get off the ground by enabling them to focus on running their business.
  • We're data-driven and never stop iterating.

Responsibilities

  • A problem solver- you genuinely enjoy figuring out how and why things work, and looks to optimize for the customers and scale for Justworks.
  • Lead, expand and mentor the Customer Onboarding team by setting the strategy, prioritizing Objectives and Key Results (OKRs), as well as hiring, training and developing a world-class team.
  • Drive customer lifetime value by optimizing the customer onboarding journey, delivering promised value through exceptional operational and technical experience design.
  • Deploy programs to drive early adoption and business value.
  • Co-create and execute a multi-faceted onboarding journey strategy in partnership with the Director of Growth & Retention, Product, and Marketing.
  • Work cross functionally with peers across the company to collaborate and ensure that your team has what they need to be successful.
  • Partner closely with Sales and Revenue leadership to identify expansion opportunities during onboarding, driving early adoption of add-on services and marketplace integrations to maximize platform optimization.
  • Perform other duties, as needed, based on department and/or organizational needs.
  • Takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.

Requirements

  • You will bring experience in driving customer onboarding journey optimization-bringing together operational rigor, technical expertise, and seamless delivery.
  • Minimum of 10 years of professional experience, ideally in onboarding, implementation, customer success, account management, account development, customer support, professional services or related fields
  • Minimum of 6 years of people management experience building and managing large (ideally 40+ employees) customer-facing teams in a fast-paced, dynamic environment
  • Experience leading a management team of managers
  • Track record of building, executing, and hitting adoption and revenue expansion plans
  • Experience working with complex products and communicating complicated ideas and processes in an easy to understand way
  • Ability to architect onboarding and implementation delivery models that align with current customer segments, deliver customer value and scale with growth projections
  • Comfortable advocating for customers with the ability and willingness to engage directly with customers
  • Approach decision making with a data-driven mindset to experiment and iterate
  • Passionate about our Customer Success team identity of being Humans, Owners, Optimists and Experts, and our approach of service excellence
  • Experience in tech/SaaS a plus

Compensation

  • The base wage range for this position based in our New York City Office is targeted at $166,000.00 to $214,000.00 per year.

Company info

  • At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
  • We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
  • We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
  • Our Values
  • At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
  • We solve HR issues.
  • If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
  • We're united by shared goals and shared motivations at Justworks.
  • These are best summed up in our company values, which are reflected in our product and in our team.
  • If this sounds like you, you'll fit right in.
  • Display a high level of professionalism and compassion when working with employees and customers.

Visa & Work Authorization

  • all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, vetera
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This listing is sourced directly from Justworks's careers page and normalized into a canonical job model.