Relx

Relx

Large Law Customer Success Manager

Home based-Texas

Sponsorship not specified$49k-$82kDetected 4 days ago
Data VisualizationLLMsCRMAccount ManagementCustomer SuccessResearch

About the role

  • The Large Law Customer Success Manager is a strategic, consultative individual contributor responsible for driving customer value, workflow transformation, adoption, retention, and usage growth across a portfolio of large law firm customers.
  • This role helps large law firms integrate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily practice, ensuring customers not only adopt the platform but realize measurable business outcomes from it.
  • The Large Law Customer Success Manager serves as a trusted advisor to customer stakeholders, guiding success planning, workflow adoption, and change management across sophisticated legal environments.

Responsibilities

  • Manage a portfolio of Large Law Accounts and serve as the primary customer success lead responsible for adoption, workflow transformation, customer value, retention, and usage growth.
  • Build trusted advisor relationships with customer stakeholders and develop tailored success plans aligned to firm goals, legal workflows, and business priorities.
  • Drive customer adoption and value realization by helping firms embed LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work.
  • Partner cross-functionally with Client Managers, Sales, Product, Marketing, and Enablement on account planning, executive business reviews, renewal support, expansion opp ortunities, and risk mitigation.
  • Support customer engagement strategies that increase awareness, usage, and measurable value across practice groups, departments, and key stakeholder audiences.

Requirements

  • Experience in customer success, account management, consulting, legal tech nology, enterprise software, or solution adoption roles supporting complex customer environments.
  • Proficiency with CRM, customer success, enablement, analytics, and AI-powered tools, including Sales force, Gong, Seismic, Tableau, and LLM-based tech nologies or similar platforms.

Skills

  • Large Law Customer Success Manager
  • About our Team

Compensation

  • $48,900 - $81,500.

Benefits

  • Use customer health, engagement, and usage data to identify adoption barriers, guide change management, and drive proactive outreach that improves retention and growth.
  • We are delighted to offer country specific benefits.
  • Click here to access benefits specific to your location.

Equal opportunity

  • qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
  • EEO Know Your Rights.
  • If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Visa & Work Authorization

  • are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientat
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