Synechron

Service Delivery Manager – P&C domain

Piscataway, NJ · Senior

Sponsorship not specified$12k-$15kDetected 30 days ago

SwiftDevOpsData ScienceStakeholder ManagementNegotiationContract ManagementResearchLeadershipCommunicationCollaborationProblem SolvingMentoringAdaptabilityUnderwriting

About the role

Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams.
With top clients to boast about, Synechron has a global workforce of 16,850+, and has 60 offices in 20 countries within key global markets.
Additional Information* The base salary for this position will vary based on geography and other factors.

Responsibilities

Proactively monitor metrics, lead problem resolution, and drive continuous service quality improvement.
Proactively engage and influence senior client stakeholders, internal leaders, and cross-functional teams to understand business priorities, manage expectations, and facilitate effective collaboration.
Lead large-scale, cross-functional initiatives to optimize service delivery processes, implement best practices, and achieve operational efficiencies.
Manage complex service escalations and issues, ensuring swift resolution and clear, timely communication with all relevant parties.
Strategic Planning & Support:
Contribute to account strategy and planning, identify opportunities for service enhancement, and support proposal preparation, renewals, and transformation projects.
Lead clients and teams through service transitions, process changes, and digital transformation initiatives, ensuring high adoption and minimal disruption.
Lead, mentor, and develop high-performing service delivery teams, fostering a culture of operational excellence and collaboration.
Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions.
Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more.

Requirements

Bachelor's or Master's degree in Business Management, Information Technology, or a related field.
12-15 years of progressive experience in IT service delivery management, stakeholder management, or related roles.
Extensive experience in P&C domain
Proficiency in service management systems, executive reporting, and governance tools.
Experience in digital transformation, consulting, or technology-enabled service environments.
Knowledge of cloud, automation, or emerging technology trends in service delivery.

Nice to have

Strong strategic thinking and operational discipline.
Leadership with a solution-oriented, continuous improvement mindset.
Resilience and adaptability in dynamic business environments.
Preferred, but not required:

Compensation

With top clients to boast about, Synechron has a global workforce of 16,850+, and has 60 offices in 20 countries within key global markets.
The base salary for this position will vary based on geography and other factors.
In accordance with law, the base salary for this role if filled within Piscataway, NJ is $150k - $160k/year & benefits (see below).

Benefits

A highly competitive compensation and benefits package.
10 days of paid annual leave (plus sick leave and national holidays).
Maternity & paternity leave plans.
A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
Retirement savings plans.
A higher education certification policy.
Commuter benefits (varies by region).
Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all.
We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

Company info

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an

Equal opportunity

equal opportunity workplace and is an affirmative action employer.
We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company.

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This listing is sourced directly from Synechron's careers page and normalized into a canonical job model.