Ryansg
Service Specialist
Jacksonville - Florida - Nations Way · Full-time
Sponsorship not specifiedDetected 27 days ago
Customer Support
About the role
- The Service Specialist is responsible for providing prompt and courteous customer service, assisting clients in understanding policy details, and guiding them through claims processes.
- Provides prompt and courteous customer service to clients, addressing inquiries, concerns, and requests related to insurance policies and coverage.
Responsibilities
- Supports to resolve client issues, complaints, or concerns in a professional and efficient manner and escalates complex issues to higher-level support or management as necessary.
- Collaborates with underwriters, claims specialists, and other internal teams to provide comprehensive support to clients.
Requirements
- Supports clients through the claims process, ensuring they understand the required documentation and steps involved.
Nice to have
- Bachelor's degree required
- Business Administration, Customer Service, Business Operations preferred.
- Any other related discipline or commensurate work experience considered.
- A minimum of 6 months of work experience in Insurance Industry or Customer Service is preferred.
- Certified Insurance Service Representative (CISR) is a plus.
Skills
- They actively participate in training programs to enhance product knowledge and customer service skills.
- What will your job entail?
- Participates in training programs to enhance product knowledge and customer service skills.
Compensation
- This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions,
Benefits
- Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions.
- In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
- Stays informed about insurance products, coverage options, and any updates or changes in policies and educates clients on products that may meet their specific needs.
- Work Experience and Education:
Company info
- Ensures all client information is up-to-date and accurately recorded in the company's systems.
- Adheres to industry regulations, company policies, and compliance standards in all interactions and transactions.
- We are committed to building and sustaining a diverse workforce throughout the organization.
Equal opportunity
- Ryan Specialty is an Equal Opportunity Employer.
This listing is sourced directly from Ryansg's careers page and normalized into a canonical job model.