Schemaapp
Enterprise Customer Success Manager
Guelph, Ontario, Canada
Sponsorship not specifiedDetected 16 days ago
A/B TestingSEONegotiationForecastingSAPCustomer SuccessLeadershipCommunicationProblem SolvingAdaptability
About the role
- Reporting to the Manager of Customer Success, you will play a critical role in driving net revenue retention and contributing to the company's growth objectives.
- Act as a trusted advisor by providing strategic guidance and driving alignment on long-term success plans.
- Present insights and recommendations tailored to executive and cross-functional audiences.
Responsibilities
- Partners effectively with Sales, Product, Support, and Marketing to advocate for enterprise customer needs.
- Contributes to Schema App's culture of Constant Innovation and Experimentation by showing curiosity, initiative, and ownership in finding smarter, more efficient ways to deliver results.
- Maintain active relationships with at least 2+ executive stakeholders per enterprise customer
- Drive at least 1 new internal initiative per quarter (process, insight, playbook, or roadmap contribution)
- As an Enterprise Customer Success Manager, you own more complex customer relationships and operate as a trusted advisor to senior stakeholders.
- Own Complex Strategic Relationships
- Build and maintain relationships with executive, business, and technical stakeholders across customer organizations.
- Develop engagement strategies that align to customer goals, organizational structure, and business priorities.
- That's why we're building the infrastructure enterprises need to control how they show up in
Requirements
- Owns renewal and expansion motions with a strong understanding of contracts, timing, ROI, and customer buying dynamics.
Skills
- Life @ Schema App
Benefits
- Monitor customer health, identify risks early, and lead mitigation strategies to ensure long-term success.
Company info
- Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada.
- We are adaptable, nimble, and resilient.
- We are always learning.
- We are resourceful, take action on opportunities, and don't give up.
- We are collaborative, we win and learn together.
- Weekly 1:1 with conversations around Professional Development
- Great benefits for health & wellness, and your coverage starts as soon as you do
- RRSP matching!
- Flex days to re-energize on top of vacation days and you don't work on your birthday
- The Culture Club keeps our virtual team connected through fun and innovative events
- Diverse smart team!
- The more inclusive we are, the better our work will be
- Schema App's purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood.
- We are a team of smart people helping each other solve hard problems.
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This listing is sourced directly from Schemaapp's careers page and normalized into a canonical job model.