Health One Alliance
Client Services Support Representative
Dalton, Georgia, USA
Sponsorship not specifiedDetected 20 days ago
ComplianceCustomer SupportHIPAATime Management
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Our PURPOSE is to care for people by connecting them to resources that help protect them in health related situations.
- To fulfill our purpose, we align our PRIORITIES to ensure each decision we make is ethical, empathetic, economical, and efficient.
- We care for PEOPLE by being welcoming, authentic, truthful, consistent, and humble.
Responsibilities
- HealthOne is guided by a cultural framework that embodies our values and drives our decisions.
- Whether you're starting your career or looking to develop additional skills to reach your full potential, HealthOne provides the means to help you achieve your goals.
- The Client Services Support Representative is responsible for handling incoming provider phone calls related to claims status and inquiries, as well as processing member payments over the phone.
- This position supports a focused set of call types, ensuring the delivery of timely, accurate information and professional service in a high-volume, time-sensitive environment.
Requirements
- Ability to learn quickly and be self-motivated
- Drug Screen and Background Check Required
- Requires a high school diploma or its equivalent
- Confidentiality and time management skills
- Knowledge of healthcare billing, claims and insurance a bonus
Nice to have
- Customer service experience preferred
- Bilingual preferred
Compensation
- Competitive salary
Benefits
- 401K (4% Match, Immediate Vesting)
- Dental Insurance
- Flexible Spending Account
- Health & Wellness Program
- Health Savings Account
- Long Term Disability
- Medical Insurance
- Short Term Disability
- Vision Insurance
- Our mission is to enhance well-being by connecting individuals with vital health resources through a compassionate workforce that embodies the spirit of neighbors helping neighbors.
- While the role includes taking payments from members, it does not involve handling other member-related questions such as benefit interpretation, general member services, or enrollment inquiries.
Company info
- Answers incoming provider phone calls regarding claims status and payment-related questions
- Researches claim status and communicates findings to the provider clearly and accurately
- Takes member payments over the phone and processes them according to company procedures
- Documents all interactions in the appropriate system(s) accurately and timely
- Adheres to standard operating procedures, call scripts, and compliance requirements
- Escalates unresolved or complex issues to appropriate internal teams as necessary
- Meets defined performance targets related to call handling time, accuracy, and quality
- Attends training sessions and team meetings as scheduled
- Maintains regular and predictable attendance
- Consistently demonstrates compliance with HIPAA regulations, professional conduct, and ethical practice
- Works to encourage and promote Company culture throughout the organization
- Other duties as may be assigned
- We are continuously looking for ways to improve our PROCESS and how we get things done.
- HealthOne seeks individuals with integrity and heart to embody our values.
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This listing is sourced directly from Health One Alliance's careers page and normalized into a canonical job model.