GAF
Customer Care Representative
Parsippany, NJ · Full-time
Work authorization required$50k-$63kDetected 30 days ago
SalesOutbound SalesRecruitingCustomer SupportCommunicationProblem SolvingMentoringOrganizational SkillsMicrosoft Office
About the role
- Provide the highest level of customer service to internal and external GAF customers with respect to all aspects of the order process including order placement, order management, customer knowledge, warranty processing, and plant follow-up.
- Act as the "Voice of the Consumer" to equally improve the products for our customers as we do for our company.
- Providing customer service to our customers in a call center environment.
Responsibilities
- Maintain solid interdepartmental and customer relationships by addressing questions and concerns with speed and professionalism.
- Manage inbound and outbound calls in a timely manner
- Work as "sales support" for our Sales Team.
Requirements
- Must be a team player and perform well under pressure
- If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).
Nice to have
- Provide world-class service by delivering an effortless customer experience.
- Bachelor's Degree Preferred
- Past Customer Service experience especially in a call center environment Required
- Past Customer Service experience especially in a call center environment
- Excellent verbal and written communication skills
- Ability to multitask in a fast paced environment
- Excellent problem-solving capabilities
Skills
- Highly organized with great attention to detail
- Outgoing and energetic attitude
- Microsoft Office Suite and Google Suite
- Keep accurate real-time records of all conversations in our database.
Compensation
- $49,514-$63,268
- We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions.
- Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses.
Benefits
- We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
- Our Family-Building benefits support the many different journeys to fertility and parenthood.
- We offer internal training programs and courses, as well as a generous tuition reimbursement program.
- We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.
- GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.
Company info
- Providing customer service to external GAF customers with respect to all aspects of the order process including order placement, customer and plant follow up, and product inquiries.
- Providing proactive service to customers by educating them regarding products and alternative choices as well as assisting our Sales Department in placing proactive outgoing service calls to customers.
- Build relationships with external & internal GAF customers via phone and e-mail to assist with all inquiries.
- We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire.
Equal opportunity
- We are proud to be an equal opportunity workplace.
- If you have a disability or special need that requires accommodation, please let us know.
Visa & Work Authorization
- If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).
This listing is sourced directly from GAF's careers page and normalized into a canonical job model.