Peaksware

Peaksware

Director, Sales and Customer Services - Alfred Music

Louisville, Colorado, United States · Director

Sponsorship not specified$99k-$165kDetected 114 days ago
ExpressCRMGrowth MarketingSalesForecastingLogisticsERPCustomer SuccessCustomer SupportLeadershipCollaborationMicrosoft Office

About the role

  • Company Information Join Alfred Music and Help Inspire the Next Generation of Musicians.
  • As the world's leading educational music publisher, we've been helping musicians learn, grow, and express themselves for over 100 years.
  • Our extensive catalog of high-quality sheet music, method books, and instructional resources serves educators, students, and performers across all levels and genres-from the first piano lesson to professional concert halls.

Responsibilities

  • Our products are used in classrooms, studios, and homes around the world, empowering teachers and inspiring students to develop their musical voices.
  • General Summary As Director, Sales and Customer Services, you will lead the Alfred Sales and Customer Services staff to develop plans to foster increased revenues and market share for our products through the retail and wholesale channels.
  • You will be responsible for the lifecycle of the customer journey from lead conversion and onboarding to retention, engagement and success.
  • You will develop and oversee the strategic customer journey, devising processes and strategies for success and scalability, and are ultimately responsible for revenue growth.
  • While you will inherit existing teams and functions, this is a build role.
  • You value team members' input from all levels and you actively seek ways to support your colleagues.
  • Sets and executes the high-level growth strategy while remaining "in the weeds" to build robust revenue forecasting models, sales scripts and playbooks, and CRM workflows from the ground up.
  • Partners with the General Manager to develop high-accuracy revenue forecasts, manage departmental budgets, and align sales trajectories with corporate fiscal goals.
  • Collaborates with Marketing to architect and implement integrated go-to-market strategies that increase brand equity and market share.
  • Orchestrates the Customer Success and Support roadmap to drive world-class engagement and retention; defines KPIs and operational best practices that transform the service department into a proactive growth engine for both B2B and B2C segments focused on

Requirements

  • 6+ years of sales experience, with a proven track record in both software/SaaS and related physical product fields.
  • 3+ years of experience as a sales leader & people manager.
  • A positive, natural leader with proven ability to inspire performance with sales teams, customer teams, and the organization at large.
  • Extensive experience in change management and/or scaling teams.
  • Strategic versatility with the ability to pivot between high level strategy and hands-on execution.
  • Operational grit with experience managing the intersection of sales and physical logistics, including a comfort level with legacy systems and warehouse coordination.
  • Ability to communicate, present, and influence all levels of the organization including executive and C-level.
  • You are a continuous learner with a hunger for knowledge.
  • The employee is occasionally required to stand, walk, and reach with hands and arms.

Compensation

  • $99k-$165k

Benefits

  • Health We offer comprehensive health benefits including medical, dental, and vision insurance; health savings and flexible spending accounts, paid parental leave; and an employee assistance program.
  • Additional coverage options including Accident & Critical Illness insurance as well as Hospital Indemnity are also available.
  • Disability and Life We offer several company paid options including Short Term Disability, Long Term Disability, as well as Basic Life Insurance and AD&D.
  • Additional coverage options including Employee-paid Supplemental Life Insurance for Employee, Spouse, and/or Child are also available.
  • We observe 12 paid holidays annually and provide discretionary Flexible Time Off.
  • We are dedicated to supporting music education and making it accessible to all.
  • If you're passionate about music education and want to make a meaningful impact on the lives of teachers and students around the world, Alfred Music offers the opportunity to combine purpose with creativity.
  • Come help us write the next chapter in music learning.
  • Access to the Performance and Recovery Center (PARC), our on-site fitness facility, as well as employee only access to on-site locker rooms and showers.

Company info

  • We do not accept agency resumes or assistance.
  • Please do not forward resumes to our jobs alias or our employees.
  • We are not responsible for any fees related to unsolicited resumes.
  • Anticipated travel to include internal company events, meetings, and training, as well as customer events, conferences, and customer visits.
  • At Alfred Music, we believe that music is for everyone.
  • We are looking for a leader who is both strategically and tactically gifted and is motivated by effective change leadership.
  • Additional We offer a 401(K) including a company match.

Equal opportunity

  • If you require a reasonable accommodation to review our website or to apply online, please fill out our Candidate Accommodations Request Form.
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