Centric Software

Delivery Director, Customer Success

Campbell, CA · Director · Full-time

Sponsorship not specified$150k-$200kDetected 30 days ago

Stakeholder ManagementCRMForecastingBudgetingSupply ChainERPCustomer SuccessLeadershipCommunicationCollaboration

About the role

Our story is one of rapid growth, bold ideas and extraordinary opportunities.
The Delivery Director (Customer Success) is responsible for leading Centric PLM post-implementation services organization.
This role sits at the intersection of customer relationship management, operational excellence, and professional services delivery.

Own the post-implementation customer lifecycle, from go-live through steady-state adoption and expansion.
Drive customer satisfaction, retention, and referenceability.
Lead, coach, and develop a team of post-implementation Professional Services consultants.
Partner with Implementation, Support, and Product teams to ensure seamless customer experience.
Build and manage the operational model for post-implementation services.
Develop scalable processes for onboarding customers into Customer Success programs.
Manage forecasting, budgeting, and revenue targets for services engagements.
Create structured adoption programs and success plans tailored to customer maturity.
Partner with Sales for renewals and expansion opportunities.

The US base salary range for this full-time position is $150,000 - $200,000 + benefits.

Ensure customers achieve defined business outcomes and ROl from the software solution.
Establish governance frameworks with customers (QBRs, success plans, adoption reviews).
Ensure customers fully leverage product capabilities through workshops, optimization sessions, and training.

This listing is sourced directly from Centric Software's careers page and normalized into a canonical job model.