Checkr
Senior Enterprise and Strategic Account Representative
Nashville, Tennessee, United States · Senior
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odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($20,680) is below the Level I prevailing wage of $48,880. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Market Research Analysts and Marketing Specialists (13-1161) · Nashville-Davidson--Murfreesboro--Franklin, TN. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date.
- If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion.
Responsibilities
- Deliver exceptional, personalized customer service
- Proactively identify and implement operational gaps that impact customer experience
- Collaborate with cross-functional teams to resolve complex issues
- Maintain strong relationships with key stakeholders, including our Sales, Customer Success, Implementations, Shared Services, and Escalations groups to proactively identify unique customer requirements for our Enterprise and Strategic accounts
- Support new business initiatives to improve customer and agent experiences
- Generate regular reports on customer issues, trends, candidate outreach, and general support performance
- Analyze data to identify patterns and suggest improvements in support processes
- Assist other Support teams as needed by the business
- Excellent analytical skills to identify root causes and deliver effective solutions
- We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range.
Requirements
- 3+ years of experience in a customer-facing role
- Proven track record of handling complex customer inquiries efficiently
- Ability to navigate ambiguous scenarios and think creatively
- Proficiency in CRM systems, support tools, and chat systems
- Experience in maintaining and improving knowledge bases
- Familiarity with FCRA standards and compliance (or willingness to learn)
- Ability to thrive in a fast-paced, ever-changing environment
- Ability to synthesize complex information and present findings clearly
Nice to have
- Experience mentoring or guiding team members (preferred)
- Proficiency in data analysis and reporting tools (preferred)
- High school diploma or equivalent
- Associate's degree preferred
Skills
- About Checkr
- Over 140,000 companies and millions of people rely on
- Checkr for AI verification in the moments that matter most:
- getting a new job, a new place to live, a car ride, childcare, even a date.
- Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.
Compensation
- For more information on our compensation philosophy, see our website.
- OR Base Salary range (Nashville, TN)
Benefits
- Learning and development allowance
- Competitive cash and equity compensation, and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
- In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages.
- Passion for continuous learning and process improvement
- A relocation stipend may be available for those willing to relocate to a Checkr hub location.
Company info
- Customers include Uber, Pennymac, Airbnb, Doordash, and Anthropic.
- We're a team that thrives on solving complex problems with innovative solutions that advance our mission.
- Serve as a Point of Contact for new onboarding customers and maintain relationship that includes reporting, insights to Success teams, and informing internal team of updates
This listing is sourced directly from Checkr's careers page and normalized into a canonical job model.