Old Second National Bank

Customer Service Representative I, II, III - Oakbrook

Oakbrook Terrace, Illinois, United States · Mid

Sponsorship not specified$17k-$21kDetected 75 days ago

Customer SupportResearchCommunication

About the role

For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.
With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets.
The incumbent will answer loan servicing and payment related calls for loan products associated with motorcycles and other recreational vehicles.

Responsibilities

Between phone calls or during down time, monitor voicemails, emails, queuing in titles and e-titles, organize titles, manage return mail and break down loan files.
Maintain customer records by noting details from the call-in account messages.
How We Support You - Old Second

Requirements

Ability to remain calm and professional in stressful situations.
Ability to maintain high degree of confidentiality.
Ability to work independently and productively with minimum supervision
Ability to recognize problems, identify possible causes and resolve problems with little involvement from management.

Nice to have

Bi-lingual English and Spanish
Three or more years of loan payment/servicing and/or call center experience
Preferred, but not required:

Compensation

$16.85 - $21.00/hour.
Old Second is committed to fair and equitable pay practices.
Variable pay: Eligible to participate in the monthly Customer Service Incentive Plan and Perfect Attendance Bonus.
Payment varies based upon departmental activities.
Customer Service Representative - Level 2
$18.10 - $22.20/hour.

Benefits

Eligible to participate in the monthly Customer Service Incentive Plan and Perfect Attendance Bonus.

Company info

At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.
With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!
Position Overview
The Customer Service Representative positions, levels I, II and III are responsible for providing customer service support to external Freedom Road Financial customers on the telephone. The incumbent will answer loan servicing and payment related calls for loan products associated with motorcycles and other recreational vehicles. This position is also responsible for initiating and/or implementing corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained by performing the following duties.
At Old Second, you're first!
At Old Second we embrace values that foster an environment of community and growth.
Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers.
Be a part of something big as we continue our growth story together!
The Customer Service Representative positions, levels I, II and III are responsible for providing customer service support to external Freedom Road Financial customers on the telephone.
This position is also responsible for initiating and/or implementing corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained by performing the following duties.
Essential Job Function - all levels

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This listing is sourced directly from Old Second National Bank's careers page and normalized into a canonical job model.