Engineers Gate
End User Services Engineer
New York
Sponsorship not specifiedDetected 62 days ago
iOSCustomer SupportDNSVPNCiscoResearchCommunicationCollaborationProblem SolvingSharePoint
About the role
- We are seeking an End User Services Engineer to join our Information Technology team.
- In this role, you will be part of a global team responsible for ensuring reliable, secure, and high-performance technology operations across all business units.
- The ideal candidate will have combined deep technical knowledge with outstanding communication and problem-solving skills, consistently delivering "white glove" service while improving systems and processes.
Responsibilities
- Deliver high-quality technical support to users across Windows, macOS, and mobile platforms (iOS).
- Manage user onboarding/offboarding, permissions, and account administration.
- Support audio/visual systems and conferencing technologies (Zoom, Teams, Cisco).
- Utilize an IT Service Management (ITSM) platform to log, track, and resolve support requests.
- Document solutions and maintain IT knowledge bases for recurring issues and procedures.
- EG's multi-manager platform allows independent investment teams to pursue distinct strategies while benefiting from shared infrastructure, risk management, and operational support.
Requirements
- Bachelor's degree in computer science, Information Technology, or related field.
- Experience supporting enterprise desktop environments, including Windows 11, and Office 365.
- Knowledge of identity and access management systems, user management, and security group administration.
- Experience with endpoint management, software deployment concepts, and packaging.
- Familiarity with cloud-based collaboration platforms (Microsoft 365, SharePoint, OneDrive).
- 2+ years of IT support experience in the financial services industry.
- Understanding of basic networking concepts (LAN/WAN, VPN, DNS, DHCP).
- Working knowledge of AV setups and remote conferencing technologies. (e.g. Zoom) <span data-ccp-p
Skills
- Strong troubleshooting, communication, and prioritization skills.
Benefits
- Provide after-hours and weekend on-call coverage as part of a support rotation.
- Support virtual desktop infrastructure (VDI) environments to enable secure and flexible remote access.
Company info
- Engineers Gate (EG) is a leading investment manager founded in 2014 as a quantitative, computer-driven trading firm.
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