University of New Orleans
Associate Box Office Manager, Lakefront Arena
New Orleans, La
Sponsorship not specifiedDetected 31 days ago
ComplianceAccountingExcelInventory ManagementCustomer SupportLeadershipCommunicationOrganizational SkillsMicrosoft Office
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odds of building a lasting career here
88Lottery-free
Cap-exempt (no lottery)100
Sponsors year-round90
Entry-level history60
PERM / green-card track50
Fits your clock70
Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.
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Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
States it is exempt from the H-1B cap
In 1 Department of Labor filing, this employer states it is an institution of higher education — one of the statutory grounds for exemption from the H-1B cap. Cap-exempt employers can file year-round without entering the lottery.Employer's own attestation on a Department of Labor wage determination, not a USCIS determination — exemption is decided per petition.
Green-card follow-through: 60%
Of 5 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 503 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- include, but are not limited to, the following:
- Administer ticketing initiatives including, but not limited to, presales, promotional offers, sponsorship programs, fan club sales, VIP packages, and fundraising or auction programs.
- Serve as a primary liaison with promoters, clients, ticketing vendors, event representatives, and internal departments to ensure successful event execution.
Responsibilities
- Ticketing Operations - Coordinate and oversee all ticketing functions for assigned events, ensuring timely and accurate completion of event builds, ticket counts, inventory management, ticket requests, will call operations, guest lists, and settlement preparation.
- Perform daily balancing of cash receipts, credit card transactions, deposits, settlements, and event reconciliations while maintaining organized records in accordance with university and venue financial procedures.
- Guest Relations - Deliver exceptional customer service by responding to guest inquiries and resolving concerns professionally, tactfully, and efficiently.
- Technical Systems Administration - Support the operation and maintenance of ticketing software, hardware, databases, and related technology.
- Operational Support - Provide administrative and operational assistance to other Lakefront Arena departments as needed, contributing to the successful execution of concerts, athletic events, commencements, and special events.
- Management Support - Assume the responsibilities of the Box Office Manager during periods of absence, ensuring continuity of operations, staff supervision, and financial accountability.
- Business Office Support - Assist the Business Manager with financial, administrative, and operational assignments as needed to support overall venue operations.
- Other Duties - Perform other related duties and special projects as assigned in support of the mission and operational objectives of Lakefront Arena.
- Maintain composure and exercise sound judgment while working under pressure in a fast-paced, deadline-driven environment.
- Manage multiple priorities simultaneously while maintaining exceptional attention to detail and accuracy.
Requirements
- Bachelor's degree in Accounting, Business Administration, Hospitality Management, Event Management, or a closely related field.
- Previous experience in computerized ticketing operations.
- Significant supervisory or management experience in a computerized ticketing environment may be substituted for the required degree on a year-for-year basis.
- Comprehensive knowledge of box office operations, ticketing systems, event management, and customer service best practices.
- Demonstrated experience in financial reconciliation, cash handling, revenue accountability, and accounting procedures.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to quickly learn new software applications.
- Strong written and verbal communication skills with the ability to effectively communicate with guests, staff, promoters, clients, and vendors.
- Knowledge of PCI compliance, payment processing, and cash control procedures is desirable.
- Knowledge, Skills & Abilities
Nice to have
- Experience with computerized ticketing platforms, with Ticketmaster Host and/or Archtics experience strongly preferred.
- Experience working in an arena, stadium, performing arts center, university venue, or other high-volume public assembly facility is preferred.
Skills
- Excellent interpersonal, customer service, conflict resolution, and relationship management skills.
Company info
- Department Arena Box Office Job Summary We are seeking a resourceful, innovative, forward-thinking, and highly motivated professional who thrives in a fast-paced, customer-focused environment and is committed to operational excellence.
- We are seeking a resourceful, innovative, forward-thinking, and highly motivated professional who thrives in a fast-paced, customer-focused environment and is committed to operational excellence.
Visa & Work Authorization
- Administer ticketing initiatives including, but not limited to, presales, promotional offers, sponsorship programs, fan club sales, VIP packages, and fundraising or auction programs.
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This listing is sourced directly from University of New Orleans's careers page and normalized into a canonical job model.