Neogen Corporation
Customer Support Representative I
Edmonton, CA
Sponsorship not specifiedDetected 25 days ago
SalesforceCustomer SupportCommunicationTime ManagementMicrosoft OfficeFood Safety
About the role
- It's fun to work in a company where people truly believe in what they are doing!
- From inside the farm gate to our dinner plates, Neogen protects the world's food supply.
- Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there - and you can be too.
Responsibilities
- Respond to customer inquiries via phone, email, and chat, providing clear, professional, and customer-focused support.
- Route customer submissions, manage sample orders, and update account information accurately in Salesforce and internal systems.
- Support administrative and in-office tasks, including Mystery Orders, Accessioning Issues, and paperwork quality control.
- Manage multiple customer service tasks efficiently while maintaining attention to detail and service quality.
- A role that supports skill development in customer service, administrative operations, and internal systems.
- If you are organized, service-minded, and ready to support customers with professionalism and care, we'd love to hear from you.
Nice to have
- Answer routine questions related to order status, sample submissions, results inquiries, invoices, and other basic service needs.
- Troubleshoot minor customer issues and escalate complex or sensitive matters to the appropriate team members when needed.
- High school diploma or equivalent required
- bachelor's degree preferred.
- Experience in a customer service, administrative, or office environment strongly preferred.
- Proficiency with Microsoft Office Suite required
- experience with Salesforce preferred.
- Strong verbal and written communication skills, including professional phone etiquette.
Benefits
- A standard benefits package.
Company info
- Strong attention to detail, time management skills, and ability to work collaboratively as part of a team.
- Come Be Part Of A Mission that Matters!
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This listing is sourced directly from Neogen Corporation's careers page and normalized into a canonical job model.