Gorbel

Service Technical Trainer

USA, New York, Victor

Sponsorship not specifiedDetected 6 days ago

ExcelSupply ChainProcess ImprovementHRCustomer SupportCommunicationCollaborationPublic SpeakingOrganizational SkillsMicrosoft Office

About the role

We're currently hiring for open positions in the US and Canada.
We operate in Canada as Engineered Lifting Systems and Equipment (ELS)/DBA Gorbel® Canada, and subsequent communication related to Canadian positions may show the ELS name.
You may be contacted by phone by recruitment personnel based in either Canada or New York.

Manage training budget (travel and accommodations) per job order, ensure set targets are achieved.
Develop and maintain strong relationships with active accounts and suppliers.
Develop, maintain, and deliver structured technical training programs (classroom, virtual, and hands-on).
Create training materials including presentations, manuals, SOPs, job aids, and assessment tools.
Deliver product-specific and process-based training aligned to company standards.
Maintain controlled documents in accordance with company and quality standards (e.g., ISO).
Collaborate with Engineering, Service, and Operations teams to ensure training accuracy.
Implement continuous improvement initiatives for training programs and delivery methods.
Support new product launches by developing and delivering relevant training programs.

Industry experience in supply chain, material handling, warehouse, distribution and/or 3PL environments.
Ability to learn and understand the technical aspects of company products.
Ability to read schematics and understand the interaction between electrical and mechanical systems.
Occasional office attendance is required for meetings and training.
Update job training schedule with Global WHS Service Manager as required.
Quote and process parts orders as required (in down periods from training)
Support field teams with troubleshooting guidance and technical clarification when required.
In addition to the responsibilities listed above, employees are also expected to complete other duties as required.
Education
Proficient Microsoft Office Suite skills (Outlook, Word, Excel, PowerPoint, and MS Projects
Job Qualifications and Training Requirements
Two (2) to four (4) years of related experience and/or training
or equivalent combination of education and experience
Strong practical knowledge and understanding of electrical and mechanical systems.
Demonstrates historical results-oriented customer service ability of high product knowledge and electrically and mechanically inclined.
Previous electrical troubleshooting experience.
Must possess and maintain a valid driver's license and passport for onsite client visits and provide a driver's abstract upon request.
Core Competencies, Interpersonal & Intrapersonal Skills:

Have a positive attitude, willingness to learn, take charge initiative, and change to suit company needs.
Well organized; able to multi-task to complete projects and requirements in a timely manner.
Good listener with effective written and oral communication skills.
Exceptional presentation and business correspondence writing skills.
Self-motivated with ability to positively motivate others to reach deadlines.
Confidentiality.
Good organizational skills with attention to detail.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other busines

All employees are expected to have familiarized themselves with the Health & Safety and Human Resources manuals, including their responsibilities as outlined in each.
If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at 585-924-6204.

Gorbel's mission is simple: We improve people's lives.
That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees.
We are a manufacturer of material handling and fall protection products for the production and warehouse/distribution sectors.
We're on the cutting edge of manufacturing and distribution; a thriving, growing company that is constantly seeking out new ways to innovate and elevate our products and our processes - and we're looking for people like you to join us in that mission.
The Service Technical Trainer is responsible for designing, developing, and delivering technical training programs to internal employees, service technicians, and external stakeholders.
This role ensures consistent, standardized training aligned with company procedures, safety standards, and operational requirements.
The Service Technical Trainer plays a critical role in improving workforce capability, equipment knowledge, and overall service quality.
Travel throughout International markets as needed to visit customers and suppliers for the purpose of technical training on our Warehouse Solutions product lines (Destuff-IT, Restuff-IT, Cascading Belt Conveyors, etc.)
Develop plans to follow up with customers and suppliers at specified intervals after training.

t discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, gender, marital status, veteran status, sexual orie

This listing is sourced directly from Gorbel's careers page and normalized into a canonical job model.