University of Chicago

Campus Service Manager

Hyde Park Campus, USA · Contract

Sponsorship not specified$82k-$97kDetected 1 day ago

StatisticsProject ManagementNegotiationProcurementCustomer SupportLeadershipCommunicationProblem SolvingOSHA

About the role

The Campus Service Manager serves as the primary liaison between Facilities Services, external vendors, and campus stakeholders, ensuring contract compliance, financial accountability, and service excellence across the University.

Manage and oversee outsourced service contracts, including custodial, elevator, pest control, waste/recycling, window washing, and other vendor-supported services.
Develop and update service-level agreements (SLAs), FS2 Standards, scopes of work, and proposal/invoice reviews.
Conduct building inspections and coordinate with internal staff, consultants, vendors, the Office of Risk Management, Legal, and regulatory authorities (DOB, AIC, OSHA) to ensure compliance and risk mitigation.
Develop and monitor standing purchase orders, invoice coding, and work order recharges to ensure fiscal accuracy and efficiency.
maintain accurate records and reporting on vendor performance, service metrics, and financial activity for Facilities Services leadership.
Collaborate with internal partners, including Planning, Project Management, Finance, and Procurement, to align operational services with capital and maintenance goals.
Communicate and collaborate effectively with building managers, department directors, Registrar's Office, Deans, and other campus leaders.
Support campus events and special projects requiring vendor coordination.

include a college or university degree in related field.
Bachelor's degree.
Master's degree in Facilities Management, Business Administration, or a related field.
7-10 years of progressively responsible experience in facilities or operations management.
Proven experience managing large, outsourced service contracts involving 100+ FTEs.
Valid driver's license with the ability to pass a motor vehicle background check.

Proficiency with financial and CMMS systems such as Oracle and Maximo.
Strong understanding of service contract negotiation, vendor compliance, and performance management.
CEFP or equivalent facilities management certification.
Excellent written and verbal communication abilities.
Advanced planning, scheduling, and analytical skills.
Effective problem-solving and decision-making abilities.
Customer service orientation with a focus on timely issue resolution.
Ability to move around campus to inspect buildings.
The ability to work in extreme temperatures.
Must have mechanical aptitude and manual dexterity and be physically capable of strenuous activity over extended periods of time.

$82,170.49 - $96,671.16 The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information.
Manage a combined annual service budget exceeding $20 million.

Yes The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.
Information about the benefit offerings can be found in the Benefits Guidebook.
Benefits Eligible

Serve as a central point of contact between Facilities Services, campus customers, and vendors.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
Job seekers in need of a reasonable accommodation to complete the

This listing is sourced directly from University of Chicago's careers page and normalized into a canonical job model.