Echelon

Operations Manager

Stuart, FL

Sponsorship not specifiedDetected 19 days ago

Data AnalysisCRMOperations ManagementProcess ImprovementCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringMicrosoft Office

About the role

Welcome to the heartbeat of Echelon Fitness, where we're not just raising the bar; we're rewriting the entire fitness playbook.
Think of us as the rebels of the fitness world-the ones who dare to blur the lines between sweat sessions and entertainment extravaganzas.
Picture a team of driven individuals who eat challenges for breakfast and wash them down with a protein shake.

Lead, mentor, and grow the Customer Service team while fostering a culture focused on accountability, engagement, and customer satisfaction.
Coach and develop team members to ensure customer and member satisfaction improves with every interaction.
Develop and execute a customer service roadmap and strategic initiatives to support scalable, best-in-class customer and member experiences.
Identify operational inefficiencies and implement process improvements that enhance productivity, service quality, and team performance.
Cross-Functional Collaboration Partner with Product, Marketing, and Operations teams to develop and analyze metrics measuring team growth, operational efficiency, and customer satisfaction.
Foster effective communication and collaboration with cross-functional teams to support company initiatives and streamline processes.
Support implementation of new operational strategies, product launches, and customer experience enhancements.
Maintain organized operational documentation and reporting systems.
Experience managing customer support teams in a high-volume environment.
Ability to manage multiple priorities and adapt in a fast-paced environment.

Proficiency in Microsoft Office Suite, Google Workspace, and customer service platforms.

Bachelor's degree in Business Administration, Operations Management, Communications, or related field preferred.
Experience with CRM platforms, customer support systems, and reporting tools preferred.

We are Echelon, a global fitness, wellness, and sports leader!
We're the tech junkies, the fitness fanatics, the creative sparks, and the unapologetic dreamers, all converging to create something truly extraordinary.
So, if you're ready to break free from the ordinary and dive headfirst into a world where fitness meets multimedia magic, you've found your tribe.
With Echelon Fitness, the future of fitness isn't just bright-it's downright exhilarating.
The ideal candidate is an experienced leader with strong communication, analytical, and process improvement skills who thrives in a fast-paced fitness and technology environment.

Serve as the final point of escalation for customers and members requiring elevated levels of care and issue resolution.
Here at Echelon, we're more than just a company; we're a movement.

This listing is sourced directly from Echelon's careers page and normalized into a canonical job model.