Avertium

Service Delivery Manager

Remote, United States

Sponsorship not specifiedDetected 89 days ago

CybersecurityMicrosoft DefenderDetection EngineeringProject ManagementNegotiationForecastingBudgetingLeadershipCommunicationPublic Speaking

About the role

You will work directly as member of Avertium's Cyber Fusion Center to oversee delivery of Avertium's security services to an assigned portfolio of accounts.
Customer will look to you not only as their primary advocate but also the accountable person responsible that expectations are being met and obligations fulfilled.

Prioritize and execute Avertium resources for customer contract support and delivery.
Provide strategic account support with technical and operational insights into industry trends and customer needs.
Manage resource forecasting, requirements, and staffing to meet demand.
Support team execution by removing barriers.
Manage and grow executive customer relationships for strategic accounts.
Maintains program budgets with the capability to present reliable forecasts.
Collaborates with senior leadership to formulate corrective plans for addressing issues that impact financial performance.
Shapes the strategic agenda and creates the context for successful partnerships that generate significant business.
Leads the development of organizational business operating plans.
Drives Avertium's business goals and initiatives to successful implementation within the organization.

Required Skills:
Experience with extended detection and response (XDR) solutions
One (1) to two (2) years of experience managing professional or managed services engagements in an Information security and cybersecurity industry setting.

Possesses extensive knowledge of contemporary approaches to managing Threat Detection and Exposure Management operations.
Experience with extended detection and response (XDR) solutions; preferably Microsoft Defender or SentinelOne.
Exhibits superior influence and negotiation skills, particularly in crisis and conflict management situations.
Customer- and relationship-focused, process-driven, metric-focused, results-oriented, organized, self-directed.
Ability to multi-task and find innovative solutions to problems.
Utilizes appropriate knowledge and methodologies to resolve highly complex business issues with significant organizational impact.
Preferred
Demonstrates solid project budgeting and forecasting skills.
Acquires and applies industry sector knowledge (e.g., finance, manufacturing) to benefit customer initiatives.
BA/BS in Business Administration, Finance, Computer Science, or an equivalent combination of education and/or experience.
Three (3) to Five (5) years of information security or cyber security experience.
Advanced proficiency in analytical, organizational, project management, interpersonal and communication skills (verbal and written).

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Manages and coaches the team to achieve best-in-class customer experience, reduce delivery costs, and attain trusted advisor status with customers.

This listing is sourced directly from Avertium's careers page and normalized into a canonical job model.