Serene Health

Justice Involved Lead Care Manager

San Diego, CA · Contract

Sponsorship not specified$25k-$30kDetected 8 days ago

ComplianceCustomer SupportHIPAACommunicationProblem SolvingCritical Thinking

About the role

The official job title is Justice-Involved Lead Care Manager (LCM).
The Justice-Involved Lead Care Manager provides comprehensive care management and community-based support services to individuals transitioning from incarceration or involvement with the criminal justice system in accordance with California DHCS CalAIM Enhanced Care Management (ECM) guidelines. The LCM develops individualized care plans, coordinates medical, behavioral health, substance use disorder, and social services, and collaborates closely with members, families, healthcare providers, correctional systems, and community organizations to ensure continuity of care and successful community reintegration. The LCM supports members with complex medical, behavioral health, housing, and social determinants of health needs through field-based outreach, advocacy, care coordination, and ongoing member engagement. Candidates with experience working with justice-involved populations, behavioral health, homelessness services, reentry programs, or substance use treatment are strongly preferred. Lived experience is valued when combined with the ability to maintain professionalism, boundaries, and essential job responsibilities.
The Justice-Involved Lead Care Manager provides comprehensive care management and community-based support services to individuals transitioning from incarceration or involvement with the criminal justice system in accordance with California DHCS CalAIM Enhanced Care Management (ECM) guidelines.

Develop, implement, and maintain individualized Care Management Plans in accordance with DHCS ECM requirements.
Maintain ongoing contact with members through in-person visits, telehealth, phone outreach, and community engagement.
Maintain accurate, timely, and compliant documentation in accordance with DHCS, Medi-Cal, HIPAA, and organizational standards.
Maintain professionalism, empathy, and ethical conduct while interacting with members, families, providers, and community partners.
Perform additional duties as assigned.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(K): Building your financial future with us. Effective after 1 year of employment.
401(K): Building your financial future with us.

Must be able to travel using personal vehicle to complete outreach visits and community-based member support.
Ability to occasionally lift up to 15 pounds.
High school diploma or GED required.
Valid California driver's license, reliable transportation, and current automobile insurance required.

Excellent communication, interpersonal, customer service, and organizational skills.
Ability to engage vulnerable and hard-to-reach populations using trauma-informed and culturally responsive approaches.
Strong documentation, computer, email, and electronic health record skills.
Ability to work independently and collaboratively within multidisciplinary teams.
Strong problem-solving, critical thinking, and resource coordination skills.
Knowledge of community resources, behavioral health systems, and social service programs preferred.

Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
Short & Long-Term Disability
Flexible Spending Accounts: Manage your finances with flexibility.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.

Enjoy savings on everyday expenses and memberships.
Equal Employment Opportunity
Optima Medical Management Group and its divisions are an Equal Opportunity Employer.
Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
Optima Medical Management Group is a drug-free workplace.
Employment is contingent upon a successful pre-employment drug screening and background check.
Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws.
Pre-Employment

without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by fed

This listing is sourced directly from Serene Health's careers page and normalized into a canonical job model.