Alight
Vice President Leaves Client Management
US-IL-Illinois-Virtual · Exec · Contract
No sponsorshipDetected 7 days ago
Account ManagementCustomer SuccessCustomer SupportLeadershipCommunicationCollaboration
About the role
- The role requires strategic thinking, strong leadership, and a results-driven approach, with experience in scaling client management programs within fast-paced technology environments.
Responsibilities
- Developing and implementing client management strategy within the context of Alight's overall, long-term business strategy. Setting and leading deployment of long-term operating plans to achieve key business objectives.
- Building and leading a high-performing client management team, fostering a culture of accountability, collaboration, and continuous improvement.
- Acting as a liaison between clients and internal teams (e.g. product development, technical support) to address issues and resolve problems efficiently.
- Establishing key performance metrics and developing processes to track, measure, and report on customer success initiatives.
- Building successful, trusted relationships with key stakeholders at client organizations, from executives to end-users.
- Addressing customer needs, challenges, and opportunities to drive customer satisfaction and loyalty. Providing insights and feedback to drive product improvements and enhancements.
- Partnering with the commercial team to identify opportunities for upselling and cross-selling additional products or services. Developing and implementing strategies to drive customer retention, expansion, and renewal.
- Developing and implementing client management strategy within the context of Alight's overall, long-term business strategy.
- Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Requirements
- 8-10+ years of experience in client management, account management, or a related field, with at least 5 years in a leadership role
- Have bachelor's or equivalent experience with at least 5 years in client, broker, or account relationship management for complex, high-value portfolios.
- Have experience in Absence Management services and related business operations.
- This should include the ability to consult clients on industry trends, best practices, compliance, and legislative changes.
- Have excellent analytical skills with the ability to translate data into actionable insights.
- You will be notified during the hiring process which checks are required by the position.
Compensation
- Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography.
- Bonus and/or incentive eligibility are determined by role and level.
- 225,000.00 USD
Benefits
- include health, dental and vision coverages starting Day One.
- So that you can be your best at work and home, we consider flexible working arrangements wherever possible.
- With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life.
- Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.
Company info
- At Alight, we believe a company's success starts with its people.
- Alight embraces values that come directly from our people - purposeful, human, united and growth-minded - reflecting our inclusive culture and promise that our clients expect.
- We are passionate about connecting purpose with impact.
- Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.
- Analyzing customer data and usage patterns to identify at-risk customers and develop strategies to mitigate churn.
- We are hiring a Vice President of Client Management to lead our team, drive client success, and ensure satisfaction.
Equal opportunity
- Policy Statement
- Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.
- Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.
- Authorization to work in the Employing Country
Visa & Work Authorization
- Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country an
This listing is sourced directly from Alight's careers page and normalized into a canonical job model.