Customer.io
Senior Product Designer
Americas Remote · Senior
Sponsorship not specified$171k-$193kDetected 21 days ago
Design SystemsCommunication
About the role
- Ownership through implementation - you don't hand off and walk away.
- Candor in critique - we give and receive honest feedback because it's the fastest path to better work.
Responsibilities
- Own the design of a product area end to end - strategy, flows, edge cases, and shipped quality.
- Design flows, not just screens - identify where users will get stuck before they do, and treat self-service (onboarding, activation, recovery) as a primary discipline.
- Close the gap between design and shipped product - pair with engineering during implementation, catch regressions, and contribute directly in code: Pluma components, production UI fixes, interaction prototypes.
- Contribute actively to Pluma, our design system - use it well, propose extensions thoughtfully, fix inconsistencies, and step into stewardship of components adjacent to your work.
- Develop a point of view on AI in your product area - prototype the interaction, not just the screen, and treat uncertainty, latency, and reversibility as real design factors.
- Partner with PM and Engineering on roadmap and tradeoffs - bring UX into the conversation early, push back when it shortchanges the user, and own the quality of your area over time.
- Mentor designers earlier in their career through pairing, critique, and the example set by your own work.
- Strong flow literacy - you design end-to-end experiences across states, edge cases, and recovery paths, not isolated screens.
- Closes the design-to-implementation gap - partners tightly with engineering, catches regressions, and contributes directly in code. Code fluency is a real and growing expectation at this level.
- Has designed or shipped AI-involved interfaces and can talk specifically about how you handled uncertainty, latency, or reversibility - even at small scale.
Requirements
- 5+ years of product design experience with a portfolio demonstrating craft, ownership, and a clear point of view on shipped work.
- B2B SaaS experience with complex, data-driven interfaces - you understand systems, not just screens.
Compensation
- We believe in transparency.
- Starting salary for this role is $171k-$193k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
- We know our people are what make us great, and we're committed to taking great care of them.
- No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- Recruiter Screen - 30 minutes
- HM Screen - 45 minutes
Benefits
- Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
- See full benefits here →
- We commit to using our influence to increase inclusion and equity within the tech industry.
- We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Company info
- What we're looking for
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