Redirect Health Careers

Manager of Member Success

Phoenix, AZ

No sponsorship$80k-$85kDetected 25 days ago

Agentic AICustomer SuccessCustomer SupportCollaborationMentoring

About the role

The Member Success Advocate team is an integral part of the Customer Success Team.
Working with Customer Success Advocates, New Client Onboarding and Customer Success Operations, the department engages across Redirect Health's clients, members and brokers, to provide simple, truly affordable, healthcare for everyone.

Own: Team performance, coaching, hiring, onboarding, and ongoing development for a team of 6-8
Developing high-performing teams through consistent coaching, quality assurance, and feedback on calls, emails, and documentation Taking ownership of outcomes and driving improvements in both people and processes Balancing empathy and accountability while navigating complex member and operational challenges

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role.
Applicants must be currently authorized to work in the United States without sponsorship.

$80k-$85k per year FREE healthcare for you and your entire family Dental & Vision insurance Paid time off & sick time 401(k) access A mission-driven team that believes in doing the right thing Ready to Make a Difference?
Nothing in this job posting or the application process creates a contract or guarantee of employment.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role.
Duties, responsibilities, and activities may change at any time with or without notice.
Applicants must be currently authorized to work in the United States without sponsorship.

Healthcare shouldn't be something you worry about when taking care of your family.
That's why when you join Redirect Health, your healthcare costs nothing out of your paycheck-and the same is true for your spouse and children.
No monthly premiums No deductibles No surprise medical bills Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.
This isn't a perk.
Who We Are Redirect Health exists to make healthcare affordable for small businesses and people who can't afford traditional employer insurance.
How We Work (Our Core Values in Action) At Redirect Health, our values guide how we show up for each other, our clients, and our members.

Redirect Health exists to make healthcare affordable for small businesses and people who can't afford traditional employer insurance.
We help real people navigate a system that is often confusing, expensive, and frustrating-and we do it with empathy, accountability, and simplicity.
If you want your work to matter to families every single day, you'll find purpose here.
We do our best work when we: Obsess Over People - We are always helpful, friendly, and human Own It to Completion - If we take something on, we see it through Always Improve & Adapt - We learn quickly and adjust without ego Start with "Yes, We Can Help You" - We lead with solutions Succeed as a Team - We win through trust and collaboration Detest Waste & Unnecessary Complexity - We simplify to focus on what matters
Possesses a player-coach mentality with a bias towards hands-on work and get-things-done - enjoys talking with customers as much as developing processes or monitoring performance spreadsheets.
It's part of our mission.

Redirect Health does not provide employment-based visa sponsorship now or in the future for this position

This listing is sourced directly from Redirect Health Careers's careers page and normalized into a canonical job model.