Coatesgroup

Coatesgroup

Director, McDonald's Global Account

Chicago, IL · Director

Sponsorship not specified$140k-$160kDetected 5 days ago
Product ManagementProduct StrategyStakeholder ManagementAccount ManagementRecruitingCadenceLeadershipCommunication

About the role

  • And while we've already done a lot of work we're proud of, we're just getting started!
  • Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - Creating Connections.
  • Be inspired To Be More We skip the red tape and aim to always stay nimble.

Responsibilities

  • Lead and develop the account management team, setting clear priorities and maintaining accountability across all day-to-day account activities at a global level.
  • Build and manage deep, multi-level stakeholder relationships across McDonald's global and market organisations, ensuring Coates is positioned as a trusted partner rather than a transactional supplier.
  • Drive global governance in partnership with McDonald's VMO, maintaining consistent reporting cadence, executive visibility, and structured engagement across all active markets.
  • Lead global contract negotiations directly and support markets in conducting their own negotiations, ensuring all commercial activity operates within established contract frameworks and Coates' commercial standards.
  • Ensure commercial consistency and pricing diligence across markets, providing guidance on market-specific cost factors - including CPI movements, raw material price changes, and regional cost pressures - to maintain integrity and profitability year on year.
  • Lead the introduction of new products and services into the global McDonald's account, coordinating between the Product Roadmap Manager, markets, and the client to ensure smooth adoption and commercial activation.
  • Drive a structured internal engagement model, facilitating regular cross-functional knowledge sharing to ensure alignment between market execution, product activity, and forward strategy.
  • Develop commercial models for new products and services and drive cross-functional accountability to ensure long-term supportability and productionalisation of new innovations.
  • Partner closely with the Senior Strategy Manager to ensure current execution aligns with future plans, and that strategic dependencies are visible and actively managed across the account.
  • Lead the operational and relational engine of the global McDonald's account, ensuring programs are delivered to budget, contractual commitments are met, and delivery profitability is maintained across markets.

Requirements

  • Strong ability to identify, shape, and convert commercial opportunities within an existing enterprise account
  • Ability to coordinate diverse internal teams - product, technology, delivery, and markets - around a single client strategy
  • Capabilities:
  • Ability to develop and execute a multi-year strategy for a complex global client, aligning commercial growth, product innovation, and operational execution
  • Ability to build trusted relationships with senior client stakeholders and operate as a strategic partner rather than a supplier
  • Ability to connect client needs, product strategy, and innovation initiatives to drive differentiated value for the client.
  • About Coates
  • We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
  • We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
  • Together, we are creators, allowing us to make our purpose a reality - to create immersive brand experiences for everyone.
  • Join a Crew that Cares
  • Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

Compensation

  • The benefits include an annual market competitive bonus program and our "Thrive Program" which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment.

Company info

  • Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers.
  • We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
  • We are curious, charismatic, authentic and we value and leverage the diversity of our crew.
  • We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers.
  • And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences.
  • We are industry leaders who have won awards and set records.
  • We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working.
  • Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
  • We encourage ideas and perspectives because we know the more we have, the better we are.
  • We are excited by what we've accomplished, but know the best is yet to come.

Visa & Work Authorization

  • n, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law)
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This listing is sourced directly from Coatesgroup's careers page and normalized into a canonical job model.