Bigcommerce

Senior Director, Product Management

US - Remote · Director

Sponsorship not specifiedDetected 19 days ago

GCPData EngineeringProduct ManagementProduct StrategyStakeholder ManagementCustomer SuccessLeadershipCommunicationMentoring

About the role

This role operates as a peer-level collaborator to senior product and engineering leaders across the Commerce portfolio.
This role, in turn, will evolve and specific components of the portfolio will change from time to time.
However, employees in this role are expected to mentor and coach more junior Product Managers within the assigned portfolio, supporting their professional development and contributing to a strong product management culture at Commerce.

In addition, this role will own the platform-level relationship with Google Cloud from a product point of view, coordinating with the various relevant Product Managers internally at Commerce as well as with our partner, product and engineering counterparts at Google Cloud, Google Shopping, Google Merchant Center, and Google UCP, GECX and Infrastructure teams, to help support our various initiatives with Google.
This start-up hustle, curiosity, proactiveness, and ability to create opportunity from ambiguity is essential to this role.
Own end-to-end portfolio accountability - including P&L, product strategy, development, Alpha, beta, GA, and successful ongoing adoption - across multiple interdependent foundational platform domains, ensuring cohesion across teams, platforms, and commercial priorities
Own portfolio-level strategy, roadmap, and delivery accountability, working cross-functionally to ensure foundational platform services are successfully adopted and leveraged by internal teams to take key products to market
This Senior Director will own a portfolio of foundational platform products - APIs, documentation, and infrastructure - that are leveraged by internal teams to take key products to market.
Define and maintain clear decision rights for platform evolution, deprecation strategy, and product modernization across assigned domains - reducing fragmentation and accelerating adoption.

Establish and operate cross-team governance models, planning cadences, and dependency management frameworks for portfolio-wide initiatives
Translate business priorities into sequenced, multi-phase product strategies with clear investment rationale, tradeoffs, and success criteria
Establish and champion portfolio-wide Definition of Ready and Definition of Done standards, ensuring consistent requirements quality and delivery predictability across all product teams.
Ensure PMs across the portfolio are operating effectively as the customer proxy during development - setting the expectation and model for real-time engineering partnership and tradeoff ownership
Champion developer and operator experience as a competitive differentiator at the platform level, with a focus on API quality, reliability, and adoption
Proven ability to set and execute multi-domain product strategy, operating with autonomy across a portfolio of technically complex and commercially significant product areas
Demonstrated experience owning a product P&L and managing the full product lifecycle from strategy and development through Alpha, beta, GA, and sustained adoption
Strong technical fluency across platform architecture, APIs, data pipelines, search/semantic systems, and auth/entitlement/billing systems

Own the P&L for the portfolio; build and present quantified business cases to secure senior leadership alignment, protect revenue, and prioritize portfolio investment — including gross merchandise value (GMV), annual recurring revenue (AR

This includes the customer facing analytics offerings as well as the unified data pipeline that powers all Commerce product data for customer experiences across Catalog, Inventory, Orders, Customers, Pricing, Payments, Auth, Billing, Subscription, Integrations, and Channel.
This is a foundational service providing APIs, MCP, CLI, and documentation for both internal teams and external parties (customers and partners) to leverage this infrastructure and deliver the necessary experiences for: (1) customer-facing analytics dashboards
The above are starting/entry points of contribution and this senior role consistently and proactively identifies and takes on new opportunities to create value for our customers and shareholders.

This listing is sourced directly from Bigcommerce's careers page and normalized into a canonical job model.