Sonesta International Hotels Corporation
Assistant General Manager
Sonesta Simply Suites Falls Church, VA
Sponsorship not specifiedDetected 2 hours ago
SalesAccountingBudgetingProcurementHRPerformance ManagementCustomer SupportEpicCommunicationProblem SolvingMicrosoft Office
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Lottery odds40
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About the role
- The 8th largest hotel company in the U.S.-and growing fast.
- An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised makes us everywhere you want to be.
- Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ in eight countries and counting.
Responsibilities
- Deliver on the promise of Sonesta Service in all interactions with guests and clients.
- Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
- Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.
- Partners with the above sales support team to create and execute the hotel's sales and marketing plan to secure the fair market share of business for the hotel.
- Manage the overall seasonal demand strategy in partnership with the hotel's Regional Revenue Manager (RRM) with regard to room type and length of stay pricing.
- Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
- Manage the Sonesta ES Suites brand positioning through the proper use of all marketing programs.
- Manage the front office, housekeeping, and food and beverage operation of the hotel.
- Manage the appearance, condition, and preventive maintenance of the physical plant by collaborating with the Maintenance Manager.
- Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.
Requirements
- Ability to speak, read, and write fluent English
- Ability to prioritize and organize work assignments.
- Ability to travel including some overnight travel is required.
- Valid driver's license required.
- Will be required to work mornings, evening, weekends, and holidays.
Nice to have
- Bachelor's degree in Hotel Administration, Business Administration or related field preferred.
- Three years as a Front Office Manager, Operations Manager, Assistant General Manager and/or Director of Sales in extended stay hotels preferred.
- Experience with Microsoft Office and Opera systems preferred.
Compensation
- This includes the creation and management of the hotel's annual capital and operations expense budget to improve and maintain the facility for guests and ownership.
Benefits
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
- We offer a variety of benefits to our employees including:
Equal opportunity
- equal opportunity employer.
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