vaultcredit

Bilingual Collections Officer

Toronto, Ontario

Sponsorship not specifiedDetected 20 days ago

NegotiationFinancial AnalysisExcelCustomer SupportAR/VRCommunicationProblem SolvingMicrosoft Office

About the role

You thrive on ownership of your results and excel in collecting payments on past due lease and loan accounts through effective verbal and written communication in English or French.
As a committed team player, you embody our ethos of relentlessly pursuing excellence in all endeavors.
Demonstrating ownership of results and compliance with federal, provincial, and company policies and procedures.

Providing bilingual assistance to the team when required and undertaking other duties and special projects as assigned by management.
Knowledge, Skills, and Experience Required:

Fluency in English (written and oral) is essential, with strong French skills considered a significant asset.
Postsecondary education combined with a minimum of three (3) years of collections experience in the working capital space.
Proficiency in Microsoft Office applications, Excel, email, and basic internet usage.
Ability to interpret Equifax credit reports.
Exceptional organizational and time-management skills with meticulous attention to detail.
Strong persuasion, negotiation, problem-solving, and conflict resolution abilities.
Excellent interpersonal and internal customer service skills.
Proficiency in calculating figures, amounts, interest, and percentages.

Vault is a dynamic non-bank owned private lending company offering a diverse range of financial services, including mortgages, working capital loans, equipment financing, and various other lending products.
Our dedicated team of experts boasts extensive experience in financial services and real estate, ensuring that we provide tailored solutions to meet our borrowers' needs more efficiently and effectively than traditional sources.
Promptly notifying customers of past due working capital payments and employing various communication channels (calls, emails, letters, SMS texts) to collect past due payments and restore accounts to good standing.
Advising customers on necessary actions and negotiating debt repayment terms, adhering to company process guidelines.
Tactfully managing confrontational or stressful interactions, deescalating complaints, and treating customers with integrity.
Utilizing knowledge of financial contract terms and Equifax reports to effectively communicate with customers and enforce contracts.

This listing is sourced directly from vaultcredit's careers page and normalized into a canonical job model.