Stepful

Stepful

Senior Operations Manager, B2B Operations Enablement

New York City · Senior

Sponsorship not specifiedDetected 19 days ago
Project ManagementCustomer Success

About the role

  • Every launch is an opportunity to get it right.
  • Every gap in our operational infrastructure is a reason we might not.

Responsibilities

  • Design operational infrastructure for new modalities.
  • When we launch a new delivery model - partner-led enrollment, employer-sponsored sign-up, SSO integration, IT QA processes - you build the operational backbone that makes it work.
  • Build scalable S4B ops processes. Own ongoing process design for areas like preceptor operations, admissions workflows, sponsorship management, and ops efficiency. The goal is always the same: fewer manual steps, better outcomes, more capacity for the team.
  • Lead and develop two direct reports. Set clear goals, coach consistently, and build a team that can handle complexity with minimal escalation.
  • 2+ years of building B2B operations enablement within a start-up
  • Strong project management instincts: you track the details, manage dependencies, and keep launches on schedule
  • Ability to manage a team while staying close to the work yourself
  • Own the scaling of existing programs and client launch operations.
  • Lead and optimize the end-to-end launch and expansion process for established programs at existing and new clients - including launch planning, QA, cross-functional coordination, and go-live readiness.

Nice to have

  • Experience working cross-functionally on technical or product-adjacent projects (familiarity with SSO, IT QA, or platform integrations is a plus)

Benefits

  • Stepful is a workforce platform redefining how America's largest health systems build, train, and retain their talent.
  • Since our founding in 2021, Stepful's trained over 32,000 practice-ready healthcare workers.
  • Layering onto our successful direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers.
  • We're improving access to quality healthcare for everyone, everywhere, and improving access to healthcare career ladders for those who need them most.
  • We have partnerships with half of the top 10 health systems in the US and are in process with many more.
  • You will primarily focus on scaling programs like PC-Plus, 12-week Medical Assistant, Phlebotomy, and others as they grow, while also contributing to the rollout of new offerings as we expand.
  • You'll need to align Product on tooling needs, coordinate with Learning on program readiness, and loop in CS and Solutions Architecture on client-facing implications.

Company info

  • We credit much of our success to our exceptional team.
  • We're looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values:

Equal opportunity

  • equal opportunity employer.

Visa & Work Authorization

  • Own ongoing process design for areas like preceptor operations, admissions workflows, sponsorship management, and ops efficiency.
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This listing is sourced directly from Stepful's careers page and normalized into a canonical job model.