Mishimoto

Customer Experience Specialist

Garnet Valley, PA

Sponsorship not specifiedDetected 127 days ago

ExpressCustomer SupportResearchCommunicationProblem SolvingMicrosoft Office

About the role

About Mishimoto Mishimoto is the flagship brand of Resource Intl., the world leader in performance cooling products, was created for automotive enthusiasts by automotive enthusiasts.

Sometimes you're helping a customer troubleshoot the installation of a radiator or helping select the best intercooler for a customer's build.
An ability to diffuse a frustrated customer's emotion. It is about patience and immediate relationship building.
It's a gearhead's dream - Design and develop performance automotive products for the car scene.
Our workplace is beautiful - Work in an office designed to stimulate creative thinking.
The employee discounts rock - Get exclusive access to Mishimoto products and discounts from our partners.

A keen understanding of how automotive systems, namely cooling, work together and a versed knowledge of car part functionality.
You are comfortable switching gears.
You are attuned to hear the question behind a question.
You might not know all the answers but you know how to find and communicate the solution.
An ability to diffuse a frustrated customer's emotion.
The faster you can respond to a customer, the happier they'll be.
Strong Microsoft Office and Internet skills and the ability to learn new software systems quickly.
You are the voice of Mishimoto.
Ability to give and receive constructive feedback to ensure the best customer experience possible.
Occasionally required to stand

NOW HIRING FOR 1ST & 2ND SHIFT OPPORTUNITIES**
This position offers a base hourly rate plus a generous commission structure!
Mishimoto is the flagship brand of Resource Intl., the world leader in performance cooling products, was created for automotive enthusiasts by automotive enthusiasts.
Established in 2005, we have two decades of experience in working toward our goal of providing superior cooling system upgrades.
Mishimoto has produced a line of upgrades to fit nearly any application including, sport compacts, powersports, trucks, Jeeps, muscle vehicles, daily drivers, and the classics.

We take a breather - Enjoy an in-house gym, massage chair, and healthy-snack vending machine.
The bennies- Medical, dental, vision, paid time off, 401(k) w/ 4% match, disability pay, and life insurance.
We score - The bonus program is tied to overall company performance goals.
Sit for extended periods of time without being able to leave the work area
Specific vision abilities required by this job include ability to adjust focus.

Find solutions for our customers. "I do not know" is not in our vocabulary. Every interaction ends with a clear resolution of what is going to be done to help the customer.
Support sales by listening to customers' needs and suggesting appropriate products that will make the enthusiast happy.
Monitor, research, and respond to industry forums. If an enthusiast voices a concern anywhere online, we want them to know that we are there for them.
Process warranty claims. Our customers rely on our warranty program
Find solutions for our customers. "I do not know" is not in our vocabulary.
Process warranty claims. Our customers rely on our warranty program; we ensure a smooth experience.
Teaming skills and positivity. We are Team Mishi, we collaborate, and we lift each other up.

ployees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences that people imagine to discr

This listing is sourced directly from Mishimoto's careers page and normalized into a canonical job model.