Assembled
Product Manager
San Francisco, CA
Work authorization requiredDetected 26 days ago
Machine LearningData ScienceAgentic AICanvaProduct ManagementForecastingCustomer SupportCommunicationCollaboration
About the role
- Product Management at Assembled articulates the most important problems to solve in a way that will delight customers and grow the business.
- A small sample of recently shipped work includes:
Responsibilities
- Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system.
- With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate.
- Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
- You'll work closely with support operations teams to understand how they plan capacity, build schedules, and adapt in real time when volume or headcount shifts.
- A new shift generation engine that automatically optimizes shift start times and durations against predicted support volume throughout the day
- You'll be in the room (and on the call) with support ops leaders at the world's best brands - doing discovery, co-building, and representing Assembled at the highest level.
- You'll develop deep intuition for their constraints - SLAs, shrinkage, channel mix, BPO relationships - and make sure the product handles that complexity without adding friction.
- We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work.
Requirements
- WFM is full of high-stakes, high-repetition decisions that have historically required deep expertise and manual effort.
Nice to have
- Experience working closely with data science or ML teams to ship predictive optimization features
- 401(k) plan enrollment
- We know great candidates don't always meet every requirement listed in a job description.
- We look forward to hearing from you!
- For United States Applicants:
- Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
- For United Kingdom Applicants:
- Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.
Skills
- Experience at a growing, venture-backed startup where business needs and teams evolve quickly
- Strong written and verbal communication skills
- Bias to action and an innate sense of urgency
- you love getting deep in the data and technical details, and you can quickly form and pressure-test perspectives on product tradeoffs
- Intelligent schedule editing tools that reduce the time planners spend on manual adjustments
- Forecast review and override tools that give planners the confidence to act on model outputs
Benefits
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
- Paid parental leave
Company info
- Working directly with prospects and customers.
- Your customers run 24/7 multi-channel, multi-site operations.
- Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale.
- In this role, you'll own scheduling and forecasting - the core of Assembled's WFM product and the reason most customers choose us.
- If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply.
Visa & Work Authorization
- Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
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This listing is sourced directly from Assembled's careers page and normalized into a canonical job model.