ServiceTitan

Senior Manager, AI Engineering

US Remote · Senior

Sponsorship not specifiedDetected 30 days ago

PythonSQLVector DatabasesMachine LearningPyTorchLLMsRAGStatisticsRecruitingOnboardingResearchLeadershipCommunication

About the role

It's about the experiences we have, people we meet, and the perspectives we share.
We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving.

Drive overall model development life-cycle from Ideation to operations, including fine-tuning, evaluation, alignment, and deployment of LLMs and other production-grade AI models
Design and build enterprise-grade AI agent systems and orchestration harnesses that reliably automate complex, multi-step business workflows at scale
Partner with Engineering and Product leadership to align on Roadmap and deliverables in order to deploy AI/ML models to production, with a focus on reliability, latency, cost optimization, and responsible AI practices
Hire, manage, grow and retain a high performance team that can meet both present and future needs by identifying and leveraging AI/ML opportunities across the suite of the Product.
Experience building and operating LLM-powered features in production, including guardrails, evaluation pipelines, and cost/latency management
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process.
These tools are designed to improve efficiency and enhance the candidate experience.
The engineering organization at ServiceTitan is looking for a leader who will drive the AI/ML strategy to support our growth now and in the future.
Here's how we'll support you in doing some of the most impactful work of your career:

So, if you have the skills but are hesitant to apply because of your background, apply anyway.

MS/Ph.D in Statistics, Applied Mathematics, Computer Science, Engineering, or similar quantitative discipline required.
7+ years of experience in AI/ML leadership roles, with hands-on experience shipping high impact, customer facing, production-grade AI products
Expertise in SQL, previous experience with big data systems and modern ML infrastructure (e.g., GPU clusters, model serving platforms, vector databases)
Coding experience in Python (strongly preferred), with familiarity in frameworks such as PyTorch, Hugging Face, vLLM, or similar
Great communication skills including communicating complex concepts to business stakeholders
Demonstrated ability to adapt to new technologies and learn quickly in a landscape that changes weekly
Strong written and presentation communication skills

AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
At ServiceTitan, we celebrate individuality and uniqueness.

This listing is sourced directly from ServiceTitan's careers page and normalized into a canonical job model.